denys Morillo
Paterson,NJ
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service.Bilingual in Spanish and English, skilled in conflict resolution and decision-making, fostering a collaborative and high-performing work environment.
Overview
4
4
years of professional experience
Work History
Manager
McDonald's
10.2022 - 07.2025
- Supervised daily operations to ensure consistent service quality and adherence to company standards.
- Trained team members on operational procedures and customer service excellence.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Monitored employee performance and provided constructive feedback for improvement.
Customer Service Representative
Warehouse Associates
05.2021 - 04.2022
- Processed orders efficiently, ensuring timely delivery and accurate documentation.
- Trained new staff on customer service protocols, fostering a supportive learning environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received Deliveries, scanned packages and updated orders in internal database.
Sales Associate
Five Below
03.2021 - 02.2022
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, restocked merchandise, and organized displays to maximize store appeal.
- Utilized point-of-sale system for accurate transactions and efficient checkout processes.
- Collaborated with team members to create promotional displays and maintain store cleanliness.
Education
No Degree - Criminal Justice
BMCC
Manhattan, NYHigh School Diploma -
Roosevelt High School
The Bronx, NY06-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Conflict resolution
- Schedule preparation
- Cash register operation
- Fluent in Spanish and English
- Order picking and packing
- Material Handlinf
Timeline
Manager
McDonald's
10.2022 - 07.2025
Customer Service Representative
Warehouse Associates
05.2021 - 04.2022
Sales Associate
Five Below
03.2021 - 02.2022
No Degree - Criminal Justice
BMCC
High School Diploma -
Roosevelt High School