Denys Vazquez Torres
Miami,FL
Summary
Dynamic and reliable professional with a clean driving record and strong customer service skills, honed at Mount Sinai. Proven ability to enhance customer satisfaction through efficient vehicle handling and effective communication. Recognized for problem-solving and teamwork, consistently delivering timely and safe transportation solutions.
Overview
4
4
years of professional experience
Work History
Valet
Mount Sinai
Miami, FL
07.2024 - 11.2025
- Parked and retrieved vehicles efficiently, ensuring timely service for patients and visitors.
- Assisted guests with luggage and transportation needs, enhancing overall customer experience.
- Monitored parking areas for safety and compliance with regulations, maintaining a secure environment.
- Provided accurate information about hospital services, contributing to patient satisfaction and navigation.
- Collaborated with team members to streamline vehicle handling processes, improving workflow efficiency.
- Conducted regular vehicle inspections to identify damages or issues, ensuring operational readiness.
- Managed cash transactions for valet services, ensuring accuracy in financial reporting and accountability.
- Trained new staff on procedures and safety protocols, fostering a knowledgeable team environment.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
Driver
Hertz
Miami, FL
01.2022 - 08.2024
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Driver
Sixt Rent A Car
Miami, FL
01.2022 - 08.2024
- Delivered vehicles to customers efficiently while adhering to safety protocols.
- Conducted routine inspections of vehicles to ensure operational readiness and safety compliance.
- Managed vehicle inventory, ensuring accurate tracking and timely maintenance scheduling.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Assisted in training new drivers on company policies and best practices for vehicle handling.
- Collaborated with team members to optimize vehicle routing for improved delivery efficiency.
- Maintained cleanliness and organization of fleet vehicles to enhance customer satisfaction.
- Implemented process improvements that streamlined vehicle return procedures, reducing turnaround time.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
High School Diploma -
Cinco De Septiembre
CienfuegosSkills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Problem-solving
- Team collaboration
- Reliability and punctuality
- Clean driving record
- Professional appearance
- Attention to detail
- Valid Driver's license
- Multitasking and organization
- Physical fitness
- Team player mentality
- Punctual and reliable
Timeline
Valet
Mount Sinai
07.2024 - 11.2025
Driver
Hertz
01.2022 - 08.2024
Driver
Sixt Rent A Car
01.2022 - 08.2024
High School Diploma -
Cinco De Septiembre