Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

Denyse Evora

Danvers,MA

Summary

Pursuing opportunity which will allow me to grow professionally , while effectively utilizing my versatile skill set to help promote your cooperate mission and exceed the goals of the organization.

Equally effective is my working skills , working independently or in cooperation with others.

I have acquired through the years an excellent organization and communication skills , very articulate and friendly demeanor.

Overview

2026
2026
years of professional experience

Work History

Certified Application Counselor

Cambridge Health Alliance
Cambridge, MA
07.2025 - Current
  • Assist clients in understanding health insurance options and enrollment processes.
  • Provided one-on-one support to individuals with there health insurance application
  • Educate community members about available health resources and services.
  • Enroll newborns on the state health insurance system
  • Provide the upmost highest customer support and maitaining the goals and expectations of the company

Reservations Agent

Air Canada
Tampa, Florida
08.2023 - Current
  • Supported team members during high-call volume periods while maintaining exceptional customer service standards
  • Utilized reservation software systems to manage bookings efficiently and accurately
  • Achieved complete customer satisfaction by investigating and resolving reservation issues
  • Processed reservation cancellations or modifications as requested by clients
  • Participated in regular training sessions to stay informed about changes within hospitality industry or company policies
  • Adhered strictly to privacy regulations when handling sensitive customer information

Patient Navigator

Boston Medical Center One Boston Center Place
Boston, MA, MA
05.2022 - 07.2023
  • Ability to complete the application with Patient and their family
  • Stong working knowledge of the virtual gateway system
  • Assists patient's with confidential applications for protected services and medical hardship applications

Sales Representative

Sarmento's Imports & Exports
Fall River, MA
03.2022 - 07.2023
  • Maintained high knowledge on the portfolio of all the brands provided by the company
  • Recommended merchandise to customers based on needs and preferences.
  • Placed orders and answered clients questions in-person, through email and over phone to maximize customer service.
  • Demonstrated product features to align with customer needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key client relationship to increase sales.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Stayed up to date on company products and services to support sales objectives.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.

Excellence Ambassador IV

Primax
Wakefield, MA
07.2016 - 05.2021
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Commercial Manager/ Real Estate

Tecnicil
Santa Maria , Cape Verde
03.2009 - 06.2016
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
  • Counseled new buyers to enhance sales opportunities.
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Accompanied buyers during property inspections.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Trained a team to keep the clients always updated and to answer any queries from the client
  • Closed property sales and signed tittle deeds in favor of the company

Assistant Manager

United Colors Of Benetton
Boston, MA
01.2005 - 12.2007
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Delegated daily tasks to team members to optimize group productivity.
  • Established great relationship with the customers to provide excellent customer service

On Site Manager

Us Concepts
Boston, MA
03.2002 - 12.2007
  • Maintained a high level product knowledge to provide all the necessary information to the customers as well to the management of the venus
  • Organized the accounts appropriately for the brand that is being promoted
  • Promoted for different brands in different venus to achieve customer satisfaction and company goal
  • Made a full report of the brand that is being promoted and the feedback of the customers

Certified Application Counselor

Cambridge Health Alliance
Cambrid

Education

High School Diploma -

Wakefield
Wakefield, MA
06.1997

Some College (No Degree) - Marketing

U MASS
Boston, MA

Skills

  • Organizational skills
  • Customer relations
  • Flexible
  • People skills
  • Reliable and trustworthy
  • Critical thinking
  • Work ethic
  • Communication skills
  • Computer skills

Language skills:

Proficient in English, Portuguese, Spanish and a good understanding of French

References:

  • Air Canada / Aida Rivero (813)401-0448
  • Sarmentos/ Manuel VB (781)267-2123
  • Boston Medical Center/ Krishna Almada (508)202-8811
  • Primax/ Richelle B. (781)9132519

Timeline

Certified Application Counselor

Cambridge Health Alliance
07.2025 - Current

Reservations Agent

Air Canada
08.2023 - Current

Patient Navigator

Boston Medical Center One Boston Center Place
05.2022 - 07.2023

Sales Representative

Sarmento's Imports & Exports
03.2022 - 07.2023

Excellence Ambassador IV

Primax
07.2016 - 05.2021

Commercial Manager/ Real Estate

Tecnicil
03.2009 - 06.2016

Assistant Manager

United Colors Of Benetton
01.2005 - 12.2007

On Site Manager

Us Concepts
03.2002 - 12.2007

High School Diploma -

Wakefield

Some College (No Degree) - Marketing

U MASS

Certified Application Counselor

Cambridge Health Alliance
Denyse Evora