Denyse Evora
Danvers,MA
Summary
Pursuing opportunity which will allow me to grow professionally , while effectively utilizing my versatile skill set to help promote your cooperate mission and exceed the goals of the organization.
Equally effective is my working skills , working independently or in cooperation with others.
I have acquired through the years an excellent organization and communication skills , very articulate and friendly demeanor.
Overview
2026
2026
years of professional experience
Work History
Certified Application Counselor
Cambridge Health Alliance
Cambridge, MA
07.2025 - Current
- Assist clients in understanding health insurance options and enrollment processes.
- Provided one-on-one support to individuals with there health insurance application
- Educate community members about available health resources and services.
- Enroll newborns on the state health insurance system
- Provide the upmost highest customer support and maitaining the goals and expectations of the company
Reservations Agent
Air Canada
Tampa, Florida
08.2023 - Current
- Supported team members during high-call volume periods while maintaining exceptional customer service standards
- Utilized reservation software systems to manage bookings efficiently and accurately
- Achieved complete customer satisfaction by investigating and resolving reservation issues
- Processed reservation cancellations or modifications as requested by clients
- Participated in regular training sessions to stay informed about changes within hospitality industry or company policies
- Adhered strictly to privacy regulations when handling sensitive customer information
Patient Navigator
Boston Medical Center One Boston Center Place
Boston, MA, MA
05.2022 - 07.2023
- Ability to complete the application with Patient and their family
- Stong working knowledge of the virtual gateway system
- Assists patient's with confidential applications for protected services and medical hardship applications
Sales Representative
Sarmento's Imports & Exports
Fall River, MA
03.2022 - 07.2023
- Maintained high knowledge on the portfolio of all the brands provided by the company
- Recommended merchandise to customers based on needs and preferences.
- Placed orders and answered clients questions in-person, through email and over phone to maximize customer service.
- Demonstrated product features to align with customer needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key client relationship to increase sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Stayed up to date on company products and services to support sales objectives.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
Excellence Ambassador IV
Primax
Wakefield, MA
07.2016 - 05.2021
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Audited customer account information to identify issues and develop solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Commercial Manager/ Real Estate
Tecnicil
Santa Maria , Cape Verde
03.2009 - 06.2016
- Negotiated contracts and coordinate with lenders, attorneys and inspectors.
- Counseled new buyers to enhance sales opportunities.
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Accompanied buyers during property inspections.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Trained a team to keep the clients always updated and to answer any queries from the client
- Closed property sales and signed tittle deeds in favor of the company
Assistant Manager
United Colors Of Benetton
Boston, MA
01.2005 - 12.2007
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Worked closely with customers to understand needs and resolve diverse issues.
- Delegated daily tasks to team members to optimize group productivity.
- Established great relationship with the customers to provide excellent customer service
On Site Manager
Us Concepts
Boston, MA
03.2002 - 12.2007
- Maintained a high level product knowledge to provide all the necessary information to the customers as well to the management of the venus
- Organized the accounts appropriately for the brand that is being promoted
- Promoted for different brands in different venus to achieve customer satisfaction and company goal
- Made a full report of the brand that is being promoted and the feedback of the customers
Certified Application Counselor
Cambridge Health Alliance
Cambrid
Education
High School Diploma -
Wakefield
Wakefield, MA06.1997
Some College (No Degree) - Marketing
U MASS
Boston, MASkills
- Organizational skills
- Customer relations
- Flexible
- People skills
- Reliable and trustworthy
- Critical thinking
- Work ethic
- Communication skills
- Computer skills
Language skills:
Proficient in English, Portuguese, Spanish and a good understanding of French
References:
- Air Canada / Aida Rivero (813)401-0448
- Sarmentos/ Manuel VB (781)267-2123
- Boston Medical Center/ Krishna Almada (508)202-8811
- Primax/ Richelle B. (781)9132519
Timeline
Certified Application Counselor
Cambridge Health Alliance
07.2025 - Current
Reservations Agent
Air Canada
08.2023 - Current
Patient Navigator
Boston Medical Center One Boston Center Place
05.2022 - 07.2023
Sales Representative
Sarmento's Imports & Exports
03.2022 - 07.2023
Excellence Ambassador IV
Primax
07.2016 - 05.2021
Commercial Manager/ Real Estate
Tecnicil
03.2009 - 06.2016
Assistant Manager
United Colors Of Benetton
01.2005 - 12.2007
On Site Manager
Us Concepts
03.2002 - 12.2007
High School Diploma -
Wakefield
Some College (No Degree) - Marketing
U MASS
Certified Application Counselor
Cambridge Health Alliance