Denyse Gomez
Douglasville,GA
Summary
Dynamic bartender with extensive experience at Buckhead Life, excelling in customer engagement and beverage preparation. Proven track record in staff training and inventory management, enhancing operational efficiency and increasing revenue through creative drink promotions. Committed to delivering exceptional service and fostering strong relationships with patrons.
Overview
13
13
years of professional experience
Work History
Bartender
HMS Host International
11.2024 - Current
- Prepared and served a variety of beverages, ensuring high customer satisfaction.
- Maintained cleanliness of bar area, adhering to health and safety standards.
- Engaged with customers to create a welcoming atmosphere and encourage repeat visits.
- Assisted in inventory management, tracking supplies and ordering when necessary.
- Trained new bartenders on company policies, drink recipes, and service protocols.
- Developed cocktail specials based on seasonal ingredients, enhancing menu offerings.
Bartender Supervisor
Buckhead Life
03.2013 - Current
- Supervised daily bar operations, ensuring seamless service and high customer satisfaction.
- Trained and mentored junior bartenders on mixology techniques and customer engagement strategies.
- Managed inventory levels, placing orders to maintain stock while minimizing waste.
- Developed cocktail menus that enhanced guest experience and aligned with seasonal trends.
- Implemented training programs to improve service efficiency and product knowledge among staff.
- Resolved customer complaints promptly, fostering a positive dining atmosphere and repeat business.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Collaborated with management to optimize workflows, enhancing overall operational effectiveness of the bar area.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
Education
High School Diploma -
R L Paschal High School
1783 Berry StNo Degree - Hospitality
Tarrant County Junior College
1173 Forest Hill Dr.Skills
Customer engagement
Timeline
Bartender
HMS Host International
11.2024 - Current
Bartender Supervisor
Buckhead Life
03.2013 - Current
High School Diploma -
R L Paschal High School
No Degree - Hospitality
Tarrant County Junior College