Denzel Bennett
Birmingham,US
Summary
Detail-oriented Customer Service professional with nearly 9 years of experience across legal,retail, and hospitality sectors. Skilled in Microsoft Office, document management, payment processing, and client relations. Adept at streamlining office operations, supporting teams, and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Nathan & Nathan Debt Law Firm
Birmingham, US
06.2023 - Current
- Ensured accurate and swift execution of payment operations across all platforms.
- Collaborated with teams to streamline operations, resulting in increased operational efficiency.
- Validate accounts to minimize NSF incidents, promoting financial accuracy.
- Digitized documents to improve accessibility and organization.
Deli Clerk
Publix Super Market
Homewood, US
06.2021 - 07.2023
- Optimized inventory management systems, minimizing waste and securing consistent product availability for an improved customer experience.
- Cultivated a warm, inviting atmosphere, enhancing customer satisfaction and loyalty through exceptional service and product knowledge.
- Collaborated with team members to coordinate daily activities, ensuring smooth operations and prompt service during peak hours.
Consumer Relations Specialist (Debt Collector)
Nathan & Nathan Debt Law Firm
Birmingham, US
09.2022 - 05.2023
- Monitored account statuses and analyzed payment trends, driving targeted actions that boosted recovery rates by over 11%.
- Created tailored payment plans aligned with regulations, increasing compliance and optimizing collection results.
- Provided compassionate support to debtors, building trust and enhancing satisfaction through respectful interactions.
- Maintained meticulous records of collection activities, ensuring accuracy and transparency for all stakeholders.
Shift Manager
Bojangles’ Famous Chicken n’ Biscuits
Hoover, US
09.2020 - 06.2021
- Directed team of 5 to 6 members, fostering collaboration and accountability to achieve team goals.
- Oversaw daily operations, streamlining inventory and labor to enhance operational efficiency.
- Delivered exceptional customer service during busy periods, ensuring smooth and efficient operations.
Crew Member
Bojangles’ Famous Chicken n’ Biscuits
Hoover, US
01.2018 - 09.2020
- Led team during peak hours, improving service efficiency and reducing wait times.
- Mentored new hires, enhancing team collaboration and service quality.
- Streamlined inventory management, optimizing resource utilization and minimizing waste.
Education
Bachelor of Science - Business Administration, Marketing
University of South Carolina Aiken
Aiken, SC12-2017
Skills
- Customer analytics
- Transaction management
- Data analysis
- Data verification
- Process documentation
- Task prioritization
- Problem solving
- Microsoft Office proficiency
- Adaptability
- Customer engagement
- Conflict resolution
Timeline
Operations Specialist
Nathan & Nathan Debt Law Firm
06.2023 - Current
Consumer Relations Specialist (Debt Collector)
Nathan & Nathan Debt Law Firm
09.2022 - 05.2023
Deli Clerk
Publix Super Market
06.2021 - 07.2023
Shift Manager
Bojangles’ Famous Chicken n’ Biscuits
09.2020 - 06.2021
Crew Member
Bojangles’ Famous Chicken n’ Biscuits
01.2018 - 09.2020
Bachelor of Science - Business Administration, Marketing
University of South Carolina Aiken