DENZEL CICERON
BROOKLYN,NY
Summary
Dynamic professional with proven expertise in customer service and critical thinking, honed at Nike Company Store. Excelled in managing high-volume calls and resolving complex issues, ensuring customer satisfaction. Skilled in data entry and active listening, adept at enhancing team efficiency and achieving quality standards. Demonstrated ability to improve support and safety in educational settings, showcasing versatility and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nike Company Store
07.2015 - 09.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Paraprofessional
Preferred Healthcare Staffing
07.2018 - 09.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
High School Diploma -
College Le Phoenix
Leogane, Haiti07-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Payment processing
Certification
- LiveChat Expert LiveChat, Inc.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
Languages
Haitian Creole, French, English
Native or Bilingual
Timeline
Paraprofessional
Preferred Healthcare Staffing
07.2018 - 09.2023
Customer Service Representative
Nike Company Store
07.2015 - 09.2024
High School Diploma -
College Le Phoenix
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