Denzel Pena Santana
Stony Point,NY
Summary
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Food Delivery Driver
DoorDash
09.2025 - Current
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Communicated effectively with customers regarding order status and any potential issues.
- Maintained cleanliness and organization of delivery vehicle, adhering to safety standards.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed strong customer base through efficient and reliable service.
Customer Service Cashier
McDonald's Restaurant
11.2020 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances throughout shifts.
- Assisted in training new cashiers on operational procedures and customer interactions.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Learned duties for various positions and provided backup at key times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Associate of Arts - Communications
Rockland Community College
Suffern, NY06-2027
High School Diploma -
North Rockland High School
Thiells, NY06-2023
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and Responsible
- Safe driving
- Dedicated team player
- Relationship building
- Flexible schedule
- Customer communication
- Time management
- Goal oriented
- Verbal/written communication
Accomplishments
- Trained and mentored employees.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Food Delivery Driver
DoorDash
09.2025 - Current
Customer Service Cashier
McDonald's Restaurant
11.2020 - Current
Associate of Arts - Communications
Rockland Community College
High School Diploma -
North Rockland High School