DENZEL ROLLE
Pembroke Pines,FL
Summary
Grocery professional with strong background in retail customer service and inventory management. Consistently delivers high-quality assistance while contributing to collaborative team environment. Known for reliability and adaptability in meeting dynamic needs of busy retail setting.
Overview
17
17
years of professional experience
Work History
Insurance Agent
Slate Insurance Brokerage
Plantation, FL
06.2023 - 01.2026
- Provided expert guidance on health insurance options to clients, ensuring informed decision-making.
- Assisted clients in navigating complex enrollment processes, enhancing overall customer experience.
- Developed and maintained strong relationships with clients, fostering trust and loyalty.
- Conducted comprehensive needs assessments to tailor insurance solutions for diverse client profiles.
- Led training sessions for new agents, sharing best practices in sales techniques and compliance standards.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Warehouse Associate
Ryder Systems
Miramar, FL
08.2022 - 02.2023
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse
- Assisted in maintaining a clean and safe work environment, adhering to OSHA regulations
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
Warehouse Associate
Amazon
Miami, FL
02.2022 - 07.2022
- Operated warehouse management system to track inventory levels and ensure accuracy in order fulfillment.
- Coordinated with team members to streamline picking and packing processes, enhancing overall operational efficiency.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
Customer Service Officer
PUBLIX SUPERMARKETS
Pembroke Pines, FL
07.2018 - 02.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance; Implemented brand marketing and sales campaigns.
- Promoted company brand and unique offerings through personalized customer service to help with retention and drive sales.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained and mentored new sales representatives.
Customer Care Coordinator
HOME DEPOT
Hollywood, FL
02.2011 - 12.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects; Greeted customers and helped with product questions, selections and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Recommended and upsold new products, resulting in a 25% increase in revenue.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Customer Service Specialist
MOVIE STOP
Miami, FL
07.2009 - 02.2011
- Delivered superior customer service to retain existing customers and attract future customers.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales.
- Contributed to event marketing, sales and brand promotion.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals and expand sales opportunities.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
GED -
Charles W Flanagan High School
Pembroke Pines, FLSkills
- Efficient and Detail-Oriented
- Inventory Management
- Social media marketing
- Superior Work Ethic
- Critical Thinking
- Multitasking and Prioritization
- Excellent Written and Verbal Communication
- Attention to detail
- Customer service
- Stock rotation
Timeline
Insurance Agent
Slate Insurance Brokerage
06.2023 - 01.2026
Warehouse Associate
Ryder Systems
08.2022 - 02.2023
Warehouse Associate
Amazon
02.2022 - 07.2022
Customer Service Officer
PUBLIX SUPERMARKETS
07.2018 - 02.2022
Customer Care Coordinator
HOME DEPOT
02.2011 - 12.2016
Customer Service Specialist
MOVIE STOP
07.2009 - 02.2011
GED -
Charles W Flanagan High School