Deoisha McLean
Southern Pines,NC
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication, and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Leader
Food Lion
Aberdeen, NC
2022.07 - Current
- Led front-end customer service.
- Trained cashiers on register procedures and store policies.
- Resolved customer questions at checkout and service desk.
- Communicated with department leaders on customer concerns.
- Reinforced friendly service standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained new team members on proper service methods and evaluated service delivery using a quality assurance program.
- Coached, monitored, and motivated new agents to boost performance and enhance job knowledge.
- Consulted with customers regarding needs and addressed concerns.
Sales Associate
Hibbett Sporting Goods
Raeford, North Carolina
2021.09 - 2023.03
- Assisted customers with footwear, apparel, and sporting goods selections at Hibbett Sporting Goods.
- Answered product questions and recommended gear based on customer needs.
- Processed sales transactions using point-of-sale systems and handled cash drawer duties.
- Collaborated with team members to support daily retail operations and store cleanliness.
- Stocked merchandise and maintained organized sales floor displays and backroom inventory.
- Replenished shelves with apparel, shoes, and team sports equipment.
- Followed store polices for returns, exchanges, and loss prevention procedures.
Dining Attendant
Penick Village
Southern Pines, North Carolina
2016.05 - 2021.12
- Greeted residents
- Served residents meals in Penick Village dining room with courteous, attentive care.
- Set tables and stocked service areas for breakfast, lunch, and dinner.
- Cleared dishes and reset dining spaces between resident meal periods.
- Followed food safety practices while handling trays, utensils, and serving items.
- Assisted kitchen staff with meal setup, delivery, and cleanup tasks.
- Responded to resident requests with friendly service and respectful communication.
- Maintained clean dining areas throughout Penick Village community meal service.
Education
Pinecrest High School
Southern PinesSkills
- Customer operations
- Cash drawer balancing
- Sales assistance
- Store policy compliance
- Staff training
- Conflict resolution
- Attention to detail
- Policy enforcement
- Point of sale
- Sales
- Quality control
- Team leadership
- Problem solving
- Verbal communication
- Product location
Timeline
Customer Service Leader
Food Lion
2022.07 - Current
Sales Associate
Hibbett Sporting Goods
2021.09 - 2023.03
Dining Attendant
Penick Village
2016.05 - 2021.12
Pinecrest High School