Deon Boucher
Brooklyn,NY
Summary
I am a hardworking, disciplined, extroverted, and a reliable individual seeking to secure employment that will allow me to utilize leadership and interpersonal skills and make a positive contribution to your organization.
Overview
15
15
years of professional experience
Work History
Floor Supervisor
Massy Stores Guyana
01.2021 - 05.2023
- Implements policies and procedures that will improve day-to-day operation
- Handles discipline and termination of employees as needed and in accordance with company policy
- Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement
- Organizes and oversees the work and schedules of operations department
- Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale
Sales Floor Supervisor
Teleperformance Guyana Inc
08.2018 - 08.2021
- Ensured the achievement of key performance measures through effective team oversight.
- Conducted KPI-building activities to enhance operational management.
- Replied to client emails and phone calls.
- Optimized operational outcomes.
Floor Supervisor
Qualfon Guyana Ince
10.2008 - 08.2018
- Coordinated daily client interactions to align targets and strategies.
- Experienced Operations Personnel with a demonstrated history of working.
- within the outsourcing/offshore industry with over 10 years in the BPO industry, with experience in all support departments, skilled in Microsoft excel, team building, training and QA, I am driven.
- goal oriented and use my strategic management and interpersonal skills to drive performance.
- My discipline, work ethics, the humility I approach each opportunity with and my passion for new learnings and meeting people have all proven to be excellent,
Education
Certificate, Six Sigma - White Belt - Certificate, Six Sigma - White Belt
Aveta Business Institute
Georgetown Guyana09.2016
CC101 Certified - CC101 Certified
CC101 Certified
Georgetown Guyana10.2017
Secondary Certificate - Secondary Certificate
North Georgetown Secondary School
Georgetown Guyana07.2007
Associate Of Applied Certificate In Agriculture - Agriculture
Guyana School of Agriculture
Georgetown Guyana10.2008
Certificate, Six Sigma – Green Belt - Certificate, Six Sigma – Green B
Kaizen Center International
Georgetown Guyana05.2015
Skills
- Pay high attention to detail
- Ability to communicate effectively with staff and the public
- Works very well under pressure
- Ability to provide leadership, direction, and supervision to all members of the team
- Good analytical and computer knowledge includes Microsoft Office, Excel, PowerPoint, Cares
- Strong observation/organizational skills
- Operational Planning, Operations Management, Daily Operations Management, Quality
- Management, Customer Experience, Customer Relations Management, Customer Satisfaction,
- Customer Retention, Customer Insight, Communication, Customer Service, Client Relations,
- Written Communication, Customer Support, Customer Engagement, Client relations
- strengthening, Business Communication, Key Client Relationships, Oral Communication, Customer
- Loyalty, Customer Service Operations, Six Sigma, Green Belt, Six Sigma White Belt
- CC101 Skilled
Additional Information
References
Courtney October
Health Care Provider
6464361577
Laurel Boucher
Security Officer
3476337843
Timeline
Floor Supervisor
Massy Stores Guyana
01.2021 - 05.2023
Sales Floor Supervisor
Teleperformance Guyana Inc
08.2018 - 08.2021
Floor Supervisor
Qualfon Guyana Ince
10.2008 - 08.2018
Certificate, Six Sigma - White Belt - Certificate, Six Sigma - White Belt
Aveta Business Institute
CC101 Certified - CC101 Certified
CC101 Certified
Secondary Certificate - Secondary Certificate
North Georgetown Secondary School
Associate Of Applied Certificate In Agriculture - Agriculture
Guyana School of Agriculture
Certificate, Six Sigma – Green Belt - Certificate, Six Sigma – Green B
Kaizen Center International
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