Deon Brown
Jacksonville
Summary
Results-driven professional with extensive experience in operational management and team collaboration. Skilled in developing training programs and onboarding, implementing safety protocols, and enhancing customer satisfaction through effective conflict resolution and feedback.
Overview
15
15
years of professional experience
1
1
Certification
Work History
U.S. Service Member
U.S. Navy
12.2011 - Current
- Led training programs for junior personnel, enhancing operational readiness and competency.
- Implemented safety protocols to minimize risks and enhance workplace safety measures across units.
- Collaborated with cross-functional teams on strategic initiatives, driving mission success through effective communication and planning.
- Increased morale by fostering a supportive work environment and recognizing individual achievements.
- Managed logistics and supply chain operations, ensuring timely delivery of essential resources.
- Developed standard operating procedures to streamline processes and reduce errors in operations.
- Conducted performance evaluations of team members, providing feedback and facilitating professional development.
Assistant Restaurant Manager
Islang Wing & Company
12.2021 - 11.2022
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on service standards and operational procedures.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Enhanced customer satisfaction through effective conflict resolution and feedback implementation.
- Developed staff schedules to improve efficiency while maintaining labor cost control.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
Server
Island Wing & Company
12.2019 - 09.2021
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Coordinated table settings and prepared for large group reservations efficiently.
- Implemented process improvements that enhanced workflow and reduced order errors.
- Trained new servers on menu offerings, service standards, and cash handling procedures.
- Resolved guest complaints promptly, fostering positive dining experiences and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Private Dining Server
Tres Mexican Restaurant & Tequila Lounge
05.2017 - 06.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in training new team members on restaurant protocols and service standards.
- Managed multiple tables efficiently while maintaining attention to guest needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Demonstrated strong knowledge of cocktail pairings to enhance guests'' dining experiences
- Educated customers on menu items by thoroughly understanding ingredients, preparation methods, and dish compositions.
- Assisted with special events and large parties, ensuring smooth operations and guest satisfaction.
- Managed challenging situations professionally, resolving any guest complaints or issues promptly.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Weston Ranch High School
Stockton06-2011
Skills
- Management Experience
- Leadership and Decision Making
- Strong work ethic
- Multitasking Abilities
- Operational Management and Planning
- Teamwork and Collaboration
- Exceptional Customer Service
- Guest Engagement
Certification
- Certified EMT - March 2025 to present
- CPR Certified - December 2011 to present
Timeline
Assistant Restaurant Manager
Islang Wing & Company
12.2021 - 11.2022
Server
Island Wing & Company
12.2019 - 09.2021
Private Dining Server
Tres Mexican Restaurant & Tequila Lounge
05.2017 - 06.2019
U.S. Service Member
U.S. Navy
12.2011 - Current
High School Diploma -
Weston Ranch High School