Deon Murr
Lauderhill,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales leadership, notably at Advanced Auto Parts. Excelled in enhancing customer satisfaction and loyalty, achieving sales targets, and mentoring staff. Skilled in cash drawer reconciliation and critical thinking, demonstrating a proven track record of driving profitability and operational efficiency. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
12
12
years of professional experience
1
1
Certification
Work History
EOD Key Holder/Closing Manager
Advanced Auto Parts
South Florida
06.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased sales by providing exceptional customer service and product knowledge.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Researched issues to obtain appropriate answers to customer inquiries.
Yard Worker
Self-Employed
Nashville, TN
07.2012 - Current
- Mowing yards for neighbors and family
- Ensuring neatness, cleanliness, and quality standards are met
- Maintaining a continual friendship through customer service to ensure customer loyalty.
Cook
The Cookery
Nashville, TN
11.2019 - 01.2020
- Cooked meals for customers and maintained quality food standards
- Ensured all equipment maintenance stayed up-to-date
- Prepared meals for missionary delivery
- Quality control of delivered products.
Front Counter Lead
McDonald's
Woodbury, TN
04.2019 - 10.2019
- Provided quality customer service and assisted co-workers with any customer service issues
- Placed orders correctly to ensure customer satisfaction
- Ensured inside and out of establishment was well maintained and clean
- Re-trained co-workers when necessary.
Night Shift Lead
Mr Car Wash
Nashville, TN
09.2017 - 03.2019
- Ensured day-to-day operations ran smoothly
- Filed any incident reports needed during my shift
- Provided customer service and sales to maintain and gain repeat customers
- Maintained functionality of car wash track.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
- Provided ongoing training to night shift staff, ensuring up-to-date knowledge of company policies and procedures.
Construction Worker
Jose Construction
Nashville, TN
01.2016 - 04.2016
- Assisted in laying Google fiber
- Utilized heavy machinery such as concrete demolition tools.
Forklift Operator
ALL STAR STAFFING - Wilson
Smyrna, TN
10.2015 - 01.2016
- Operated a forklift
- Transported inventory to loading docks for shipment
- Ensured items being transported were accurate and non-damaged before taking to the loading dock for quality purposes.
Education
GED - General Studies
Nashville State Community College
Nashville, TN07.2015
General -
Antioch High School
Antioch, TN05.2015
Skills
- Construction Laborer
- Forklift
- General Laborer
- Factory
- Customer Service (5 years)
- Construction Experience (1 year)
- Food Service (5 years)
- Detailing
- Car Wash
- Mowing
- Lawn Care
- Customer Service
- Training and mentoring
- Workplace Safety
- Bank Deposits
- Alarm systems
- Daily Reporting
- Task Delegation
- Sales proficiency
- Sales Coaching
- Multitasking and Prioritizing
- Flexible Work Schedule
- Adaptable to Changing Demands
- Sales floor organization
- Basic Mathematics
- Product Merchandising
- Sales Leadership
- Critical Thinking
- Cash Drawer Reconciliation
- Computer Proficiency
- Cycle Counts and Audits
Certification
- ServSafe, 01/01/20, 01/01/25, Food safety and sanitation.
- Forklift Certified, 10/01/15, 10/01/16, Certification was to operate a cherry picker.
- Food Handler
Timeline
EOD Key Holder/Closing Manager
Advanced Auto Parts
06.2023 - Current
Cook
The Cookery
11.2019 - 01.2020
Front Counter Lead
McDonald's
04.2019 - 10.2019
Night Shift Lead
Mr Car Wash
09.2017 - 03.2019
Construction Worker
Jose Construction
01.2016 - 04.2016
Forklift Operator
ALL STAR STAFFING - Wilson
10.2015 - 01.2016
Yard Worker
Self-Employed
07.2012 - Current
GED - General Studies
Nashville State Community College
General -
Antioch High School