Tierriff Core
Katy,TX
Summary
Customer-focused Quality Assurance Manager with 7+ years of experience in Supply Chain. Successful at internal audits and correctly forecasting product markets for accurate supplying. Skilled at working with customers and clients to ensure fantastic service. Years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Manager
CHEP
Atlanta, GA
04.2021 - Current
- Developed and implemented quality management systems to ensure product compliance with industry standards.
- Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits.
- Spearheaded creation and implementation of work instructions and procedures, which led to increase in revenue 100k-150k .
- Conducted gap analyses to identify areas of improvement in change processes.
- Created detailed plans for implementing new systems or procedures.
- Implemented strategies to take advantage of new opportunities.
- Analyzed data collected during process assessments to identify potential areas for improvement.
- Developed change management plans minimizing employee resistance and accelerating adoption.
- Responsible for performing and/or validating all quality audits and reporting results
- Ensure plant and plant personnel operate within CHEP quality guidelines
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conduct reverse audits on rejected loads and complete informal and/or formal RCCA's pertaining to rejections
- Train and develop team members to meet corporate quality guidelines
- Review and address all pending quality related concerns or issues.
- Develop and lead group projects targeting quality systems and continuous process improvements
- Work with Regional Quality personnel and the greater quality team to resolve concerns
- Perform quality aspect of orientation training and walkthroughs for all new hires
- Be the key person to drive continuous improvement at the plant and strengthen internal policies, procedures, and systems as it relates to quality
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Customer quality audits at customer location(s)
- Measures Quality overall and associated documentation
Material Analyst
Thermo Pac, LLC
Stone Mountain, GA
11.2018 - 02.2021
- Track from receiving to finish goods to identify costly flaws in our storage and transfer process procurement
- Perform physical cycle counts and enter inventory adjustments in WMS
- Analyze root causes for inventory discrepancies and yield variances
- Analyze yield variances
- Created and implemented processes to ensure successful completion of projects.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Identified project needs by reviewing project objectives and schedules.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Reconcile off-site inventories
- Coordinate physical inventories
- Responsible for taking production folders to the QA Lab after the work orders are closed
- Handles transfers to and from various warehouse locations
- Consume Materials from consumption report
- Streamlined manufacturing processes to remove unnecessary steps and produce quality products through faster, more efficient systems
- Coordinated and evaluated manufacturing processes for efficiency and profitability
- Developed and maintained project plans, timelines, and budgets.
- Implemented budgeting and expenditure monitoring saving company while producing quality products.
Shift Supervisor
Itb fufillment
Lithonia, GA
06.2015 - 05.2018
- Plans and supervises daily warehouse activities to ensure that shipping and receiving requirements/schedules are met as specified by the customers or the company
- Implements and maintains processes to ensure timely and efficient support to production and operations
- Ensures all processes follow food safety, HACCP, and quality guidelines
- Accurate inventory, productivity of personnel, effective utilization of storage space and equipment, proper rotation of stored material and finished goods
- Oversee and execute all inventory control procedures
- Takes leadership role in staffing, discipline, employee evaluation, training, and professional development of the associates and leads
- Reviews and ensures safety is our #1 priority
- Controls and Manages freight & warehouse costs to the best minimum always within company budget
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Applied security, safety and loss prevention strategies during shifts.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor's degree - Supply Chain Management
Georgia State University
Atlanta, GA07.2019
Lithonia high school
01.2014
Skills
- Total Quality Management
- Continuous Improvement
- Mastery of Quality Processes
- Document Management
- Internal Auditing
- Operational Improvements
- Writing
- Management
- Customer Service
- Retail
- Forklift Operator
- Construction Laborer
- Forklift
- General Labor
- General Laborer
- Roofing
- Factory
- Warehouse Associate
- Assembly Line
- Data Entry
- RF Scanner
- Materials Handling
- Order Picker
- Reach Truck
- Order Picking
- Shipping & Receiving
- Pallet Jack
- Delivery Driver Experience
- Manufacturing
- Load & Unload
- Inventory Control
- Logistics
- Warehouse Management
- Packaging
- Drywall
- Microsoft Word
- Freight Experience
- Warehouse Supervisor Experience
- Merchandising
- Maintenance
- Pricing
- Quality Assurance
- Purchasing
- SAP
- Warehouse Distribution Experience
- Sage
- Supply Chain
- Account Reconciliation
- Accounts Receivable
- Accounting
- Recruiting
- ERP Systems
- Office Management
- Financial Report Writing
- Procurement
- Project Development
- Productivity Improvement
Certification
Forklift Certified
Personal Information
Willing To Relocate: Anywhere
Accomplishments
- Wellness Ambassador
Timeline
Quality Manager
CHEP
04.2021 - Current
Material Analyst
Thermo Pac, LLC
11.2018 - 02.2021
Shift Supervisor
Itb fufillment
06.2015 - 05.2018
Bachelor's degree - Supply Chain Management
Georgia State University
Lithonia high school
Similar Profiles
Ben EdwardsBen Edwards
Repair and Maintenance Operative at ChepRepair and Maintenance Operative at Chep
Siphesihle MbanjwaSiphesihle Mbanjwa
Maintenance Technical Oparater at ChepMaintenance Technical Oparater at Chep
Asiel YermékovnaAsiel Yermékovna
Coordinator | Customer Service & Sales Support at CHEPCoordinator | Customer Service & Sales Support at CHEP
Shawn D NewmanShawn D Newman
Territory Manager at CHEPTerritory Manager at CHEP
Mandy EdwardsMandy Edwards
Instructional Coach at Morton Ranch Elementary (Katy ISD)Instructional Coach at Morton Ranch Elementary (Katy ISD)
