Deon Neal
Milwaukee
Summary
Dedicated customer service professional with expertise in resolving inquiries and enhancing client satisfaction. Proven ability to manage calls and document interactions efficiently.
Overview
28
28
years of professional experience
Work History
Customer Service Representative (Remote)
California Marketing Group
01.2024 - 02.2026
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Processed orders and managed returns accurately, ensuring compliance with company policies.
- Documented customer interactions in CRM system, maintaining detailed records for future reference.
- Collaborated with team members to streamline workflows and improve response times to customer queries.
Customer Service Representative (Remote)
FLS Connect
03.2019 - 01.2024
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and software systems.
- Maintained accurate records of customer interactions using CRM tools to enhance service delivery.
- Collaborated with marketing team to implement promotional campaigns based on customer feedback.
Customer Service Representative (Remote)
MDS Communications
02.2014 - 03.2019
- Streamlined processes for handling returns and exchanges, improving overall customer satisfaction rates.
- Provided continuous support to customers via phone, email, and chat, ensuring timely responses.
- Conducted follow-up communications with clients to ensure resolution of issues and gather feedback.
- Identified areas for process improvement within the customer service department to enhance efficiency.
Supervisor
Strom Engineering Corporation
04.2001 - 01.2014
- Oversaw daily operations to ensure production targets met efficiently.
- Mentored team members on best practices in food safety and quality control.
- Implemented process improvements that enhanced workflow and reduced waste.
- Collaborated with cross-functional teams to streamline inventory management processes.
Data Entry
Blue Cross and Blue Shield
06.1998 - 03.2001
- Provided administrative support as needed such as data entry or report preparation.
- Prepared and generated claims by completing data entry of correct information.
- Managed patient records meticulously, ensuring accuracy and confidentiality during data entry processes.
- Streamlined donation processing by implementing efficient data entry procedures and protocols.
Education
Bachelor of Science - Business
Alcorn State University
Lorman, MS05-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
Timeline
Customer Service Representative (Remote)
California Marketing Group
01.2024 - 02.2026
Customer Service Representative (Remote)
FLS Connect
03.2019 - 01.2024
Customer Service Representative (Remote)
MDS Communications
02.2014 - 03.2019
Supervisor
Strom Engineering Corporation
04.2001 - 01.2014
Data Entry
Blue Cross and Blue Shield
06.1998 - 03.2001
Bachelor of Science - Business
Alcorn State University