Deon Newell
Charlotte,NC
Summary
Dynamic professional with expertise in both hospitality and community management. Proven track record in enhancing resident relations, optimizing community satisfaction, and delivering exceptional guest experiences. Demonstrates strong leadership, event planning, and problem-solving skills, contributing to operational efficiency and team success.
Overview
10
10
years of professional experience
Work History
Community Management Professional
IRT Living
03.2023 - Current
- Progressed through roles including Assistant Community Manager, Leasing Expert, and Leasing Professional
- Enhanced tenant satisfaction through proactive problem-solving and service request management.
- Organized community events, fostering engagement and a welcoming environment
- Provided leadership and support to staff, promoting a culture of exceptional customer service and operational efficiency
- Managed resident move-ins and move-outs, ensuring seamless transitions and maintaining high occupancy rates
- Mentored new associates, sharing best practices in leasing, customer relations, and team collaboration
Hospitality Management Professional
The Suffolk Punch
01.2017 - 01.2023
- Advanced through roles from Server to Bartender, culminating as Assistant Manager, demonstrating versatility and leadership
- Spearheaded the craft cocktail program, enhancing bar offerings and boosting guest satisfaction
- Managed front-of-house operations, staff schedules, and compliance with health and safety standards
- Coordinated special events, contributing to increased venue appeal and customer experience
- Trained staff on mixology trends and service excellence, leading to improved service quality and operational efficiency
Head Waiter
The Rusty Bucket
01.2015 - 01.2017
- Led the service team to deliver exceptional dining experiences
- Developed staff training initiatives, boosting customer satisfaction and team performance
- Effectively managed guest concerns, contributing to a positive dining environment
Education
GED -
Central Piedmont Community College
Charlotte, NC03.2022
Skills
- Community & Property Management
- Hospitality Management
- Customer Relations & Retention
- Event Planning & Coordination
- Marketing & Leasing Strategies
- Staff Leadership & Training
- Financial & Budget Management
- CRM & Database Administration
- Software Proficiency: Entrata (Expert)
- Software Proficiency: Onesite (Beginner)
- Software Proficiency: MS Office Suite
Certifications And Awards
IRT Rising STAR Award, 2024
Timeline
Community Management Professional
IRT Living
03.2023 - Current
Hospitality Management Professional
The Suffolk Punch
01.2017 - 01.2023
Head Waiter
The Rusty Bucket
01.2015 - 01.2017
GED -
Central Piedmont Community College
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