Deona DeLong
Portland,OR
Summary
Accomplished Loan Officer with a proven track record at HomeStreet Bank, adept in down payment assistance advising and relationship management. Leveraged real estate knowledge and critical thinking to enhance client satisfaction and secure new business through strategic partnerships. Skilled in database management, consistently delivering tailored solutions and exceeding customer expectations.
Overview
33
33
years of professional experience
Work History
Affinity Loan Officer
HomeStreet Bank
06.2008 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Continuously educated oneself on emerging industry trends, allowing for delivery of relevant guidance tailored to each client''s unique circumstances.
- Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.
- Researched and updated industry knowledge on changing legislation and regulations.
- Point person for maintaining excellent working relationships with over a dozen non-profit housing providers
Loan Officer
Washington Mutual Bank
01.1997 - 06.2008
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Level 1 credit approver / Fannie Mae validator
- New construction finance specialist
Realtor
Lutz Snyder
05.1991 - 07.1997
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Skills
- Database Management
- Documentation Review
- Relationship building and management
- Financial Advising
- Critical Thinker
- Research Expertise
- Real Estate knowledge
- Contract writing and reviewing
Timeline
Affinity Loan Officer
HomeStreet Bank
06.2008 - Current
Loan Officer
Washington Mutual Bank
01.1997 - 06.2008
Realtor
Lutz Snyder
05.1991 - 07.1997