Deona Goodwin

• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.

• Assisted maintenance staff with special projects, picked up supplies and ran errands.
• Performed janitorial duties such as cleaning classrooms and setting up class furniture.

.

• Blocked and faced products on displays and shelves in accordance with company policy.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
• Changed sales floor signs to show current pricing and support product promotions.
• Maintained effective team member communication.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.

• Tracked stock using company inventory management software.
• Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
• Attended and participated in sales meetings to stay abreast of current offers and product issues.
• Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
• Greeted customers and directed to requested products.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Maintained effective team member communication.