Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deonate Jackson

Frederica,DE

Summary

Dynamic professional with extensive experience at Amazon, excelling in customer service and strategic problem resolution. Proven track record in enhancing team performance and streamlining operations. Skilled in Microsoft Office and effective communication, I foster collaboration and drive results, consistently exceeding customer expectations and optimizing delivery processes.

Overview

16
16
years of professional experience

Work History

Lead on Road Execution

Amazon
Seaford, DE
10.2022 - Current
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Monitored and streamlined warehouse-to-vehicle delivery processes.
  • Cultivated positive connections between DSP owners, ensuring drivers delivered on customer requirements.

Assistant Manager

Amazon
Seaford, DE
01.2022 - 10.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Recruited and trained new employees to meet job requirements.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Tier 3 Shipping Clerk/ Outbound Trans PA

Amazon Distribution Center
Middletown, DE
09.2012 - 01.2022
  • Ensured correct organization of shipments in the entire process.
  • Addressed and resolved various outbound issues promptly.
  • Managed truck departures to meet scheduled timelines and customer needs.
  • Coordinated outbound shipping activities, providing supervision for a team ranging from 10 to 50 members.
  • Generated innovative strategies to enhance Transship operations.
  • Executed thorough training sessions for onboarding associates on Ship Dock processes.

Airman

USAF Reserves
02.2009 - 06.2013
  • Received recognition for service with an honorable discharge.
  • Prepared luggage and bags for immediate deployment by USAF members.
  • Monitored loading process of military-grade weaponry onto transportation modes.
  • Classified a wide range of supplies into Air Force military database.
  • Oversaw inventory of assets including office supplies and machinery.
  • Oversaw fixed assets and inventory management across military departments.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
12-2025

Technical Training -

USAF Technical Training
San Antonio, TX
06.2009

High School -

Dover High School
Dover, DE
05.2006

Skills

  • Proficient in Microsoft Office
  • Customer service
  • Effective Team Engagement
  • Workforce Development
  • Effective Communication
  • Strategic Problem Resolution
  • Collaborative Leadership

References

References available upon request.

Timeline

Lead on Road Execution

Amazon
10.2022 - Current

Assistant Manager

Amazon
01.2022 - 10.2022

Tier 3 Shipping Clerk/ Outbound Trans PA

Amazon Distribution Center
09.2012 - 01.2022

Airman

USAF Reserves
02.2009 - 06.2013

Bachelor of Science - Business Administration

Southern New Hampshire University

Technical Training -

USAF Technical Training

High School -

Dover High School

Similar Profiles

CREATE PROFILE
Deonate Jackson