Deonay Bell
Cypress,Tx
Summary
Adaptable team player skilled in effective communication, problem-solving, and time management. Proven ability to manage multiple tasks and meet deadlines in fast-paced environments. Strong background in customer interaction and process improvement, ensuring efficient operations and high-quality service delivery.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chef
Mahagany's Catering Service
Houston, TX
01.2005 - Current
- Greet visitors and callers and handle their inquiries or direct them to the appropriate people according to their needs.
- Maintain scheduling and event calendars.
- Schedule and confirmed appointments for clients, customers, and supervisors.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Stock service stations with items such as ice, napkins, or straws.
- Monitor food preparation and serving techniques to ensure that proper procedures are followed.
- Perform prep work such as chopping vegetables or marinating meats prior to service hours.
- Label and store raw food ingredients in appropriate storage room, walk-in refrigerator, or freezer.
- Adapt quickly when presented with changes in orders or unexpected requests from customers.
Customer Care Representative
Cornerstone Home Lending
Houston, Tx
08.2022 - 02.2026
- Answered a high volume of phone calls.
- Team lead.
- Trained new hires.
- Emailed important documents to borrowers.
- Worked in Black Knight, First American and Ring Central.
- Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
- Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints.
- Documented inquiry outcomes for accurate tracking and analysis.
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Assisted customers in navigating webpages, locating products or services, or completing transactions.
- Developed positive relationships with customers by providing accurate information and responding promptly to requests.
- Collaborated with other departments to resolve escalated cases efficiently.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Loan Boarding / New Loan Setup
Cornerstone Home Lending
Houston, Tx
01.2016 - 08.2022
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Worked in Excel.
- Setting new home loans.
- Uploaded borrowers documents through Metasource.
- Filed important documents according to policy.
- Put in maturity dates for loans.
- Assisted in mailing out 1098's and insurance documents.
- Input all important information in FICS and Loansoft database.
- Met deadlines while maintaining high-quality deliverables.
- Identified ways to improve efficiency in operations and implemented process changes.
- Input all important information in FICS and Loansoft database
Customer Service Representative
Iqor
Houston, TX
07.2013 - 11.2015
- Managed high-volume workload/calls.
- Resolved an average of 400 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Reviewed insurance policies to determine coverage.
- Prepared insurance claim forms or related documents and reviewed them for completeness.
- Calculated amount of claim deducible.
- Posted and attached information/notes to claim file.
Receptionist/File Clerk
Phillip's and Associates
Houston, TX
02.2007 - 07.2007
- Greeted visitors warmly and ensured they had a positive experience.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Filed important documents according to policy.
- Used computers for various applications, such as database management or word processing.
- Operated office equipment, such as fax machines, copiers, phone systems and arranged for repairs when equipment malfunctions.
- Greeted visitors and callers and handled their inquiries or directed them to the appropriate people according to their needs.
- Maintained scheduling and event calendars.
- Scheduled and confirmed appointments for clients, customers, and supervisors.
Education
Associate Of Applied Science - Culinary Arts
Le Cordon Bleu
Austin, TX01-2009
High School Diploma -
Nimitz High School
Houston, TX05-2007
Skills
- Filing and Database and Records Management
- Data Entry
- Active Listening
- Time Management
- Effective communications
- Problem-solving
- Data entry
- Call center experience
- Microsoft outlook
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
Certification
TABC Certified
Timeline
Customer Care Representative
Cornerstone Home Lending
08.2022 - 02.2026
Loan Boarding / New Loan Setup
Cornerstone Home Lending
01.2016 - 08.2022
Customer Service Representative
Iqor
07.2013 - 11.2015
Receptionist/File Clerk
Phillip's and Associates
02.2007 - 07.2007
Chef
Mahagany's Catering Service
01.2005 - Current
Associate Of Applied Science - Culinary Arts
Le Cordon Bleu
High School Diploma -
Nimitz High School