Deondra Grant
Brooklyn,NY
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to our company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Rite Aide
11.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Assistant Store Manager
Lane Bryant
02.2016 - 07.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
Jr. Sales Manager
New York And Company
03.2014 - 02.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Head Customer Service Representative
Ideal Uniforms
08.2013 - 01.2014
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Handled day-to-day customer contact via phones, faxes, and emails.
Education
Bachelor of Science - Biology
Medgar Evers College of The City University of New York
Brooklyn, NY08.2023
Associate of Science - Biology
Medgar Evers College of The City University of New York
Brooklyn, NY01.2022
High School Diploma -
Sheepshead Bay High School
Brooklyn06.2012
Skills
- Laboratory Operations
- Staff Development
- Technology Design
- Drug Formulation
- Reading Comprehension
- FDA and HIPAA Compliance
- Microsoft Excel
- Records Preparation
- Coordination
Timeline
Pharmacy Technician
Rite Aide
11.2018 - Current
Assistant Store Manager
Lane Bryant
02.2016 - 07.2018
Jr. Sales Manager
New York And Company
03.2014 - 02.2016
Head Customer Service Representative
Ideal Uniforms
08.2013 - 01.2014
Bachelor of Science - Biology
Medgar Evers College of The City University of New York
Associate of Science - Biology
Medgar Evers College of The City University of New York
High School Diploma -
Sheepshead Bay High School