Deondray Wiseman
Print & Client Service Supervisor
2001 W Union Hills Drive, Phoenix,Az
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Print & Client Services Supervisor
Office max
03.2019 - Current
- Hands on training with associates to provide the best customer service possible.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Introduced clients to available online resources and services to increase convenience.
Inventory Specialist, Print & Sales Supervisor
Staples
01.2013 - 06.2018
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised and trained new staff in performing census.
- Addressed customer complaints and requests by resolution or escalation.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored tasks and staff assignments to deliver all projects under-budget and on-time.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Risk analysis and management
Work flow planning
Budgeting and forecasting
Management information systems
Superb time management skills
Performance Evaluations
Customer relations specialist
Sales Goals
Print Operations oversight
Order management
Shipping and receiving
Natural leader
Sales background
Print production
Print editing understanding
Print job color and quality reporting
Basic print reading skills and layout skills
Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Print & Client Services Supervisor
Office max
03.2019 - Current
Inventory Specialist, Print & Sales Supervisor
Staples
01.2013 - 06.2018