Deondray Wiseman
Print & Client Service Supervisor
2001 W Union Hills Drive, Phoenix,Az
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Print & Client Services Supervisor
Office max
03.2019 - Current
- Hands on training with associates to provide the best customer service possible.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Introduced clients to available online resources and services to increase convenience.
Inventory Specialist, Print & Sales Supervisor
Staples
01.2013 - 06.2018
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised and trained new staff in performing census.
- Addressed customer complaints and requests by resolution or escalation.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored tasks and staff assignments to deliver all projects under-budget and on-time.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Risk analysis and management
Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Print & Client Services Supervisor
Office max
03.2019 - Current
Inventory Specialist, Print & Sales Supervisor
Staples
01.2013 - 06.2018
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