Deondre Cray
Lake city
Summary
Highly skilled and versatile professional with a strong background in various fields, including customer service, warehouse, mechanic, health insurance, and administrative support. Known for my immaculate problem-solving abilities, adaptability, and attention to detail. Proven track record of delivering outstanding results and exceeding objectives in fast-paced and dynamic environments. Excellent communication skills, both written and verbal, coupled with a strong work ethic and the ability to work effectively under pressure. A dedicated team player, capable of collaborating with cross-functional teams to drive success, seeking an all-around role where I can utilize my diverse skill set to contribute to the growth and success of an organization.
Overview
5
5
years of professional experience
Work History
Field Enrollment Agent
Applied Insurance Advisors
09.2024 - Current
- Trained and mentored junior enrollment professionals.
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Simplified complex insurance concepts for clients, fostering trust and confidence in their decision-making abilities.
- Conducted regular follow-ups with clients to review policies, update coverage as needed, and maintain positive relationships.
Porter
Honda of the Avenues
03.2024 - 08.2024
- Communicated with coworkers and managers about completed duties.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
- Optimized space utilization within the lot, rearranging vehicles strategically to maximize capacity and accessibility.
- Collaborated effectively with other departments including sales, finance, parts, and service teams to streamline overall dealership operations.
FC Associate
Amazon
11.2021 - 01.2024
- Utilized strong organizational skills to effectively prioritize workload and meet established productivity goals in a fast-paced environment
- Skilled in operating and utilizing warehouse equipment such as pallet jacks, forklifts, and hand-held scanners to ensure efficient product movement
- Proficient in performing various tasks within the fulfillment center, including picking, packing, and shipping customer orders
- Followed procedures at all times for personal and team safety.
Crew member
McDonald's
02.2021 - 08.2021
- Collaborated with team members to ensure efficient workflow, communication, and smooth operations, contributing to a positive work environment and high levels of customer satisfaction
- Responsible for maintaining cleanliness and organization of the dining area, including monitoring and restocking condiments, cleaning tables and chairs, and ensuring a pleasant dining experience for customers
- Demonstrated ability to provide excellent customer service by assisting customers with their orders, answering questions, and addressing any concerns or issues promptly and effectively
Backroom Associate
Walmart
08.2019 - 03.2020
- Organized and maintained inventory in the backroom, ensuring accurate stock levels and efficient retrieval of items
- Processed incoming shipments, verifying contents against purchase orders and resolving any discrepancies
- Collaborated with sales associates to fulfill customer orders and restock merchandise on the sales floor promptly
Education
Diploma -
Fort White High School
Fort White, Fl05.2019
Skills
- Organizational skills
- Warehouse equipment
- Customer service
- Teamwork
- Problem-solving abilities
- Multitasking
- Adaptability
- Attention to detail
- Work ethic
- Collaboration
- Time management
- Flexibility
- Exceptional communication
- Customer Service
- Reliability
- Team Leadership
- Product Knowledge
Timeline
Field Enrollment Agent
Applied Insurance Advisors
09.2024 - Current
Porter
Honda of the Avenues
03.2024 - 08.2024
FC Associate
Amazon
11.2021 - 01.2024
Crew member
McDonald's
02.2021 - 08.2021
Backroom Associate
Walmart
08.2019 - 03.2020
Diploma -
Fort White High School
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