Tamara Tamblyn
Melbourne,FL
Summary
Enthusiastic health insurance customer service and sales professional with extensive expertise in policy analysis, customer relationship management, and claims processing. Recognized for fostering effective team collaboration and demonstrating adaptability to evolving industry demands. Proficient in navigating complex regulations while delivering clear and impactful communication to clients, driving positive results. Committed to achieving outcomes that enhance client satisfaction and contribute to organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Enrollment Assistor / Health Insurance Agent
Advantage Health
Melbourne, FL
01.2024 - 01.2025
- Drove exceptional performance in ACA enrollments and retention, consistently ranking among the top two agents nationwide across various states.
- Delivered personalized guidance to navigate eligibility and subsidy scenarios while ensuring regulatory compliance.
- Assessed client needs and customized insurance plans to enhance coverage and satisfaction.
- Achieved a high quote-to-bind ratio of approximately 40%.
- Maintained an 80% retention rate through strategic engagement initiatives.
Life Insurance Agent
SelectQuote
Melbourne, FL
01.2023 - 01.2024
- Executed comprehensive policy reviews and delivered customized life insurance solutions.
- Delivered outstanding service, resulting in high satisfaction scores on a 5-star survey.
- Created tailored life insurance solutions to address specific client requirements and preferences.
- Explained policy options and specified benefits and coverage elements to improve client comprehension and enhance decision-making.
- Achieved significant conversion rate improvement from prospect to closed policy, exceeding 50%.
- Analyzed premium size and policy value to enhance consultative selling strategies.
Health Insurance Agent
eHealth
Melbourne, FL
01.2022 - 01.2023
- Educated clients on health insurance options, ensuring informed decision-making needs and budgets.
- Converted cold leads into loyal clients through consultative, trust-based selling.
- Consistently achieving over 90% in client retention.
- Led training sessions for new agents, fostering a collaborative team environment.
- Conducted regular follow-ups to maintain relationships and address policy inquiries.
Employment Coordinator / Production Administrator
Brevard Achievement Center
Rockledge, FL
01.2016 - 01.2021
- 90% accuracy in placing adults with a job in a 4 week timeframe.
- Facilitated job placement and coaching for adults with disabilities.
- Managed contracts and training programs, exceeding placement goals with client-centered strategies.
Customer Service Executive / Ombudsman
Coastal Health Systems of Brevard
Rockledge, FL
01.2000 - 01.2016
- Achieved a turnaround of client surveys raising likeability results by 87%
- Served as liaison to resolve client and staff concerns professionally.
- Strengthened organizational reputation through responsive, high-touch service.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Assisted in training new staff on service protocols and system navigation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Business Administration
Brevard Community College
Cocoa, FL08-1997
Skills
- Policy analysis
- Health insurance
- Negotiation
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
- Achieved top number 1 and number 2 Health Insurance Agent.
- Achieved positive income flow reassessment of procedures and making changes where needed.
Certification
Life, Variable Annuities and Health Insurance Agent certificate.
Timeline
Enrollment Assistor / Health Insurance Agent
Advantage Health
01.2024 - 01.2025
Life Insurance Agent
SelectQuote
01.2023 - 01.2024
Health Insurance Agent
eHealth
01.2022 - 01.2023
Employment Coordinator / Production Administrator
Brevard Achievement Center
01.2016 - 01.2021
Customer Service Executive / Ombudsman
Coastal Health Systems of Brevard
01.2000 - 01.2016
Associate of Science - Business Administration
Brevard Community College
Licensure And Tools
Licensed health insurance agent in 32 non-resident states., Salesforce, HubSpot, proprietary CRMs, HIPAA, CMS, ACA compliance