Tamara Tamblyn

Consistently Ranked #1-2 for ACA enrollments at my company.

• Guided clients through eligibility, subsidies, and plan selection, enhancing customer satisfaction and understanding.
• Handled high inbound/outbound call volume with accuracy and compliance, ensuring effective communication and support.
• Established trust through clear communication and empathy, resulting in stronger client relationships.

Employed Health Sherpa to shop and quote affordable health care insurance.

Managed enrollment processes using Health Sherpa's comprehensive tools.

• Utilized TLDialer for effective CRM and dialing operations.

• Conducted needs assessments to identify client objectives and recommended tailored life insurance solutions that aligned with their needs.
• Guided customers through full application and underwriting process, ensuring clear communication and timely follow-up.
• Maintained high QA and customer satisfaction scores in a metrics-driven environment.
• Achieved sales, conversion, and service performance goals consistently, contributing to overall team success.

• Matched customers with optimal plans, enhancing satisfaction by addressing medical needs, budgets, and eligibility.
• Delivered exceptional customer experiences, consistently achieving sales and service KPIs.
• Converted cold leads into active clients, fostering long-term relationships through consultative, service-oriented selling.
• Maintained accurate documentation aligned with QA, carrier, and compliance standards.

• Exceeded placement goals through relationship-building and client-centered service.
• Coached and supported adults with disabilities in job placement, enhancing their employment opportunities.
• Managed contracts and training programs, ensuring alignment with performance metrics to optimize service delivery.

• Developed recreational programs tailored to diverse community needs, enhancing participation and satisfaction.
• Coordinated event and activity schedules across multiple locations to maximize community engagement.
• Supervised staff and volunteers during community events and programs.
• Ensured compliance with safety regulations and park policies.
• Trained new team members on protocols and best practices, ensuring consistency and quality in service delivery.
• Utilized Rec Aid software to accurately process participant payments for recreational services.
• vManaged daily operations of parks and recreational facilities.

• Coordinated logistics for community outreach events and educational programs to enhance community engagement.
• Prepared materials and logistics for staff training sessions to facilitate effective learning experiences.
• Processed invoices and managed budget tracking to ensure accurate departmental financial oversight.

• Coordinated staff and client schedules and meetings, ensuring efficient use of time and resources.
• Purchased materials to enable adults with disabilities to produce marketable products for state use program.
• Utilized employee feedback and analytics to foster positive workplace culture.

• Resolved client and staff concerns, ensuring satisfaction through professionalism and diplomacy.
• Enhanced organizational reputation through responsive, high-touch service delivery, fostering trust and loyalty.
• Led customer service operations, training programs, and public relations initiatives to enhance service quality.