Deon’dre Hardy
Jacksonville
Summary
Experienced Customer Service Representative with over 4 years in fast-paced call centers, specializing in healthcare and financial services. Proven ability to resolve complex issues, provide empathetic support, and meet performance metrics. Passionate about delivering excellent service in high-volume environments.
Overview
8
8
years of professional experience
Work History
Credit Card Service Representative
TD Bank
Jacksonville, FL, USA
08.2022 - Current
- Processed customer payments efficiently, ensuring accuracy in transactions.
- Activate new credit cards and guide customers through online banking setup.
- Deliver high-quality customer service in a fast-paced financial environment.
Customer Service Representative
GC Services
Jacksonville, FL, US
01.2021 - 08.2022
- Managed 60+ inbound calls daily with 95% customer satisfaction score.
- Directed customers to appropriate departments based on their needs.
- Provided guidance on COVID-19 vaccine inquiries and facilitated transfers to pharmacies.
Customer Service Representative
Focus Services
Jacksonville, FL, USA
07.2020 - 12.2020
- Processed customer payments, ensuring seamless transactions.
- Assisted clients with troubleshooting billing issues.
- Navigated multiple screens efficiently while maintaining fast response times (typing speed: 45 WPM).
Healthcare Customer Service Representative
Concentrix
Jacksonville, FL, USA
04.2019 - 06.2020
- Provided consultative healthcare solutions for Humana clients.
- Resolved complex customer concerns with professionalism and empathy.
- Educated customers on their insurance plans and healthcare options.
Cashier
Harvey's supermarket
Jacksonville, FL, USA
10.2018 - 04.2019
- Processed transactions accurately, handling cash, credit, debit, and checks.
- Assisted customers with purchases while maintaining a fast-paced workflow.
- Ensured store cleanliness and assisted with stocking displays.
Patient Access Representative
Aspen Dental
Jacksonville, FL, USA
05.2018 - 10.2018
- Conducted patient onboarding and registration efficiently.
- Verified dental insurance and ensured patients saw the correct providers.
- Facilitated new patient referrals and scheduled appointments.
Education
Diploma - undefined
Robert E Lee High School
05.2018
Skills
- Patient Onboarding
- Insurance Verification
- HIPAA Compliance
- Microsoft Office
- CRM systems
- Credit/Debit Payment Processing
- Conflict Resolution
- Customer Retention
- Data Entry
Timeline
Credit Card Service Representative
TD Bank
08.2022 - Current
Customer Service Representative
GC Services
01.2021 - 08.2022
Customer Service Representative
Focus Services
07.2020 - 12.2020
Healthcare Customer Service Representative
Concentrix
04.2019 - 06.2020
Cashier
Harvey's supermarket
10.2018 - 04.2019
Patient Access Representative
Aspen Dental
05.2018 - 10.2018
Diploma - undefined
Robert E Lee High School