Aurora Nunez
Spring,TX
Summary
Patient access professional with a strong background in scheduling, registration, insurance verification, and front desk support in busy healthcare settings. Known for accurate data entry, calm problem-solving, and clear communication with patients, nurses, physicians, and administrative teams.
Overview
14
14
years of professional experience
Work History
Senior Patient Service Representative
Houston Methodist Medical Oncology/ Hematology
The Woodlands, Texas
05.2024 - 09.2026
- Welcomed patients and supported check-in at Houston Methodist Medical Clinic.
- Assisted patients with inquiries regarding appointments, paperwork, and clinic procedures to enhance patient experience.
- Verified patient demographics, insurance details, and referral information before visits.
- Scheduled oncology and hematology appointments in Houston Methodist registration systems.
- Worked with nurses, physicians, and front desk staff to support patient flow.
- Resolved scheduling issues and facilitated patient support to ensure smooth service delivery.
- Collected copayments and explained billing processes for oncology and hematology services.
- Updated medical records and scanned documents into Houston Methodist patient files.
- Maintained HIPAA compliance throughout interactions with patients and families.
- Performed quality assurance checks on data entry in electronic health record system.
- Developed partnerships with local organizations to promote healthcare awareness and prevention initiatives.
Patient Access Coordinator
Houston Methodist Radiation Oncology
The Woodlands, Texas
08.2021 - 05.2024
- Collected and entered patient demographic and insurance data into a computer database to establish patients' medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients privacy.
- Performed patient scheduling and registration functions to serve as the initial contact point for medical office visits.
- Coordinated communication between patients and departments, ensuring seamless service delivery.
- Providing excellent customer service by promptly answering patient inquiries.
- Provided excellent customer service to patients and medical staff.
- Maintained composure in high-pressure situations to effectively resolve patient concerns.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Followed document protocols to safeguard the confidentiality of patient records.
- Trained new staff on hospital processes and procedures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on the same page and working toward established business goals.
- Established team priorities, maintained schedules, and monitored performance.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Created, edited, and rolled out new workflows for the administrative group.
- Met with management monthly to discuss clinic operations and accuracy. and physicians monthly for clinic accuracy.
Senior Scheduler
Houston Methodist Radiation Oncology
08.2017 - 04.2021
- Managed multiple schedules and prioritized tasks to meet fast-paced work demands, ensuring timely patient care.
- Coordinated patient appointment schedules, optimizing availability and enhancing overall service efficiency.
- Scheduled procedures for operating rooms and anesthesia.
- Monitored patient appointment timelines from referral receipt to scheduling completion, ensuring swift patient access to services. how long did it take to get patient on from date referral was received.
- Followed up with patients to reschedule missed appointments.
- Verify and clear for treatment and clinic visits.
- Audit for scheduling and front desk roles
- Registration- referral, care path, HAR, insurance clearance
- Front Desk:
- Reconciled Daily Appointment Registrations
- Appointment Visit Summaries w/ scheduled follow up
- Imaging & Lab patient completion prior to appointment
- Patient Reminders via text/calls
- Respond to patient MyChart questions.
- Performed administrative tasks such as:
- Check In, Check Out
- Answer phones
- Take clinic messages from patients and email corresponding teams.
- Set up patient transport from department to patient destinations.
- Prepare next day paperwork (Face sheet/ financial clearances)
- Armband patients that are visiting
- Place reminder calls to patients and document in chart
- Place reminder calls to patients and document in chart
Senior Patient Representative III
Memorial Hermann Hospital
04.2012 - 08.2017
- Obtained patient insurance information and determined eligibility for benefits, ensuring access to necessary services.
- Collected and entered patient demographic and insurance data into a database, facilitating accurate medical record establishment.
- Oversaw registration tasks to facilitate a smooth check-in process for patients.
- Providing excellent customer service by promptly answering patient inquiries.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients privacy.
- Make outbound calls to our patients that we have good standing orders to schedule in a timely manner
- Managed scheduling tasks across departments, optimizing patient appointment flow and enhancing overall operational efficiency.
- Audit assigned departments ensuring correct test is scheduled with an approved nurses' stamp
- Log in to an incoming call center set up to schedule patients for the following departments.
- Index incoming orders through our electronic fax server with correct patient information and a valid order
- Obtained correct insurance plans, demographics, and legal names for appointment scheduling.
- When working at the greeter desk, assign the patient to the registrar and politely walk patient over to begin registration.
- When registering patients introduce myself to the patient and any attending family members
- Complete registration and obtain the necessary documentation to upload to the patient account
- Answer all questions in a knowledgeable manner
- Armband patients and/or parents with the appropriate colors and allergy tags
- Assist nursing team with patient transport to and from procedure areas
- Maintain patient boards that are ready to be registered in First Net.
- Accurately check if the correct patient is the one being registered.
- Obtain correct documentation for uploads to the Cerner System.
- Explain all documents to patients that need signatures and clarify any questions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Able to address multiple customer and company tasks with the highest degree of professionalism and accuracy. Flexible scheduling availability to include evenings, weekends and some holidays. Central Scheduling/ Registration Memorial Hermann Hospital-Texas Medical Center
- Explain all documents to patients that need signatures and clarify any questions.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT10-2027
Skills
- HIPAA compliance
- Electronic health records
- Medical terminology
- Appointment scheduling
- Insurance verification
- Patient onboarding
- Workflow optimization
- Data management
- Healthcare administration
- Patient support
- Critical Thinking
- Innovative Decision Making
- Multitasking
- Microsoft Office
- Organizational management
- Staff training
- Team collaboration
- Team building
- Verbal communication
- Interpersonal skills
- Time optimization
- Critical thinking
- Interpersonal skills
Personal Information
Title: Patient Access Coordinator
Leadership
Super user in EPIC, Aria
Timeline
Senior Patient Service Representative
Houston Methodist Medical Oncology/ Hematology
05.2024 - 09.2026
Patient Access Coordinator
Houston Methodist Radiation Oncology
08.2021 - 05.2024
Senior Scheduler
Houston Methodist Radiation Oncology
08.2017 - 04.2021
Senior Patient Representative III
Memorial Hermann Hospital
04.2012 - 08.2017
Bachelor of Science - Healthcare Administration
Western Governors University