Tammy Welch
Waterford
Summary
Healthcare Customer Service Professional with 25 + years of experience supporting patients , providers, and administrative teams in high-volume medical environments. Expertise in insurance verification, billing support, and scheduling coordination , and HIPPA compliance. Proven ability to manage remote and in-office patient communications while maintaining accuracy, efficiency and compassionate service. Tech-savvy, self-directed, and trusted to resolve complex issues that improve patient satisfaction and revenue cycle performance.
Overview
19
19
years of professional experience
Work History
Senior Patient Service Representative
Dr.Bellos
Honolulu, HI
09.2020 - 12.2025
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Trained and mentored new staff on patient service protocols and systems.
- Resolved complex patient inquiries, ensuring a high level of satisfaction and care.
- Implemented process improvements to streamline front desk operations, reducing wait times.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Fortified relationships between the clinic and insurance providers through diligent follow-up on claims status updates or discrepancies as necessary.
- Expedited prescription refills through efficient communication with pharmacies, reducing medication lapses for patients.
- Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
- Supported clinical team by managing inventory levels of supplies, proactively ordering replacements when needed.
- Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
Nurse
Centers Health Care
New York
10.2016 - 08.2020
- Provided direct patient care, ensuring comfort and well-being in diverse health situations.
- Administered medications and monitored vital signs to support effective treatment plans.
- Collaborated with multidisciplinary teams to develop individualized patient care strategies.
- Educated patients and families on health management and recovery processes for improved outcomes.
- Mentored junior nursing staff, fostering professional development and skill enhancement.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
Nurse
Nursecore
New York
03.2010 - 08.2016
- Monitored patient vital signs and reported changes to physicians for timely intervention.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
Nurse
Pathways
New York
10.2006 - 02.2010
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Provided direct patient care, ensuring comfort and well-being in diverse health situations.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Education
Nursing
Washington - Saratoga -Warren -Boces
Saratoga Springs, NY06-2005
Skills
- HIPAA compliance
- Exceptional communication, Professionalism and ethics
- Medical billing expertise
- Appointment scheduling
- Strong interpersonal skills
- Medical terminology proficiency
- Customer service, Friendly and outgoing
- Problem-solving
- Multitasking and organization
- Patient check-in and registration
- Electronic health records
Timeline
Senior Patient Service Representative
Dr.Bellos
09.2020 - 12.2025
Nurse
Centers Health Care
10.2016 - 08.2020
Nurse
Nursecore
03.2010 - 08.2016
Nurse
Pathways
10.2006 - 02.2010
Nursing
Washington - Saratoga -Warren -Boces