Michelle King
Vancouver,WA
Summary
Adhere to all HIPAA compliances and exceptional communication, significantly contributed to staff development and productivity at The Vancouver Clinic. Expertise in medical billing and patient service, combined with a proven track record in enhancing patient satisfaction and insurance verification processes, showcases the ability to deliver results in high-pressure environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Patient Service Representative
The Vancouver Clinic
11.2021 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Contributed to revenue growth by accurately verifying insurance for each patient
- Scheduling patients
- Transfer calls to the appropriate departments
- Submitted RX requests
- Cancelled appointments
- Creating new patient charts
- Managed about 1950 calls per month
Trainer
Pcc Structurals
01.2009 - 10.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Lineman / Trainer
PCC Structruals
06.2005 - 06.2009
- Prepared 50 castings for processing a day
- Evaluate castings
- Complete inspections
- Communicate with team leads and supervisors
- Knowledge and proper use of equipment
- Quality control procedures
- Train new employees
- SDS manuals
Education
Associate Of Applied Science - Medical Billing And Coding
Charter College
Vancouver, WA05.2022
Certificate - Certified Medical Administrative Assistant
Charter College
Vancouver, WA08.2021
Skills
- HIPAA Compliance
- Exceptional communication
- Professionalism and Ethics
- Appointment Scheduling
- Healthcare Regulations Understanding
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Patient check-in
- Patient Education
- Registration and Admissions
- Phone and Email Etiquette
- Flexible Schedule
- Patient Registration
- Insurance Verification
- Medical Terminology
- Insurance Billing
- Quality Assurance
- EMR
- Scheduling Diagnostic Procedures
- Call Screening
- EMR Updating
- Post-Discharge Care Coordination
- Referral Coordination
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Registration and Scheduling
- Caring and Empathetic
- Documenting and Recording Information
- Reliability and Dedication
- Insurance verifying
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
- Patient documentation
- Medical insurance
- Outbound Calling
ICD 9, ICD10, and CPG Codes
Certification
NCCT/NHA #Q4N8KZ5
Timeline
Senior Patient Service Representative
The Vancouver Clinic
11.2021 - Current
Trainer
Pcc Structurals
01.2009 - 10.2020
Lineman / Trainer
PCC Structruals
06.2005 - 06.2009
Associate Of Applied Science - Medical Billing And Coding
Charter College
Certificate - Certified Medical Administrative Assistant
Charter College