Summary
Overview
Work History
Education
Skills
Resume - Sections
Locations
Timeline
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Lakeisha Thomas

Grand Rapids,MI

Summary

Compassionate Senior Patient Service Representative known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, medical billing, and electronic health records management. Excel in communication, empathy, and problem-solving to enhance patient experience and streamline office operations.

Overview

18
18
years of professional experience

Work History

Senior Patient Service Representative

Corewell Health
Grand Rapids, Michigan
09.2018 - Current
  • Answered incoming calls from patients and providers with inquiries regarding medical services and procedures.
  • Coordinated care between multiple departments to ensure timely delivery of services to patients.
  • Scheduled patient appointments, updated patient records, maintained accurate documentation in the electronic health record system.
  • Provided excellent customer service to ensure a positive experience for all customers.
  • Verified demographics and insurance information to register patients in computer system.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.

Anatomic Pathology Specialist

Corewell Health
Grand Rapids, MI
01.2007 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
  • Participated in weekly team meetings to discuss progress on projects or upcoming tasks.
  • Ensured compliance with all safety regulations when performing experiments.
  • Documented results accurately in lab notebooks according to scientific standards.
  • Monitored quality control measures for accuracy of test results.
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Maintained inventory and equipment and placed orders for laboratory supplies.
  • Collected, labeled and stored lab samples according to laboratory specifications.

Education

Diploma

Park High School
Grand Rapids, MI
05-1999

Some College (No Degree) - Business

Cornerstone
Grand Rapids

Certificate - Healthcare

Davenport University
Grand Rapids, MI

Skills

  • HIPAA Compliance
  • Strong interpersonal skills
  • Insurance knowledge
  • Medical terminology proficiency
  • Appointment Scheduling
  • Quality Assurance

Resume - Sections

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Locations

123 Main St, Anytown, CA, 12345

Timeline

Senior Patient Service Representative

Corewell Health
09.2018 - Current

Anatomic Pathology Specialist

Corewell Health
01.2007 - Current

Diploma

Park High School

Some College (No Degree) - Business

Cornerstone

Certificate - Healthcare

Davenport University
Lakeisha Thomas