Lilia Carmona
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Senior Patient Service Representative
Wellmed Medical Group
11.2022 - Current
- Supervises a team of Patient Service Representatives, providing guidance, support, and performance.
- Assist in the training of new staff members.
- Receive and process medical records requests.
- Promote a positive work environment by effectively collaborating with team members across departments.
- Supports clinical team by managing inventory levels of supplies, proactively ordering replacements when needed.
- Write detail reports and maintains daily activity reports.
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Obtain patient's insurance information and determine eligibility for benefits for specific services rendered.
Patient Service Representative
WellMed
09.2018 - 11.2022
- Perform pre-registration procedures, verify patients demographics and insurance benefits, access patient information through various software applications, coordinate with patients and healthcare professionals, document and manage patient information in computer system, run credit card batches and balance deposits on a daily basis.
Patient Service Representative
RE Medical Associates
11.2011 - 08.2018
- Greet patients in a warm and friendly manner, schedule patients and answer phones, perform pre-registration procedures, verify patients demographics and insurance benefits, protect patient data to achieve HIPAA compliance, collect and post co-payments, manage front office and handle general duties such as filling, faxing, scanning, and copying, ensure outstanding service by providing a friendly environment, schedule and confirm patient appointments, document and manage patient information in computer system, check daily doctor schedules and verify insurance.
Cashier/Hostess Supervisor
Lin's grand buffet
08.2009 - 02.2017
- Assist and train cashiers and hostess in sales techniques, provide excellent customer services, problem-solving, and daily cash balancing operations.
Education
Skills
- HIPAA Compliance
- Exceptional communication
- Professionalism and Ethics
- Multitasking and Organization
- Team Collaboration
Additional Information
Responsible of preparing employees schedule.
Timeline
Senior Patient Service Representative
Wellmed Medical Group
11.2022 - Current
Patient Service Representative
WellMed
09.2018 - 11.2022
Patient Service Representative
RE Medical Associates
11.2011 - 08.2018
Cashier/Hostess Supervisor
Lin's grand buffet
08.2009 - 02.2017