Angela Morris
Grand Rapids,MI
The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Steve Jobs
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Senior Patient Service Representative
Corewell Health
Grand Rapids, Michigan
10.2023 - Current
- Managed patient service representative team to ensure accurate registrations and insurance processing.
- Conducted monthly audits to enhance performance.
- Utilized spreadsheets for tracking data and devised comprehensive audit forms.
- Accountable for overseeing cash deposit transactions on-site.
- Collaborated with the Supervisor on tasks such as managing schedules and handling staff call-ins.
- Ensured HIPAA compliance throughout all interactions with patients and their families.
- Coordinated care between multiple departments to ensure timely delivery of services to patients.
- Performed quality assurance checks on data entry into the Electronic Health Record system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
Patient Service Representative
Spectrum Health
Grand Rapids, Michigan
02.2021 - 10.2023
- Ensured accurate patient check-ins for vaccines and appointments, while also updating their information as required.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Greeted patients upon arrival and directed them to the appropriate area.
- Reviewed patient accounts for accuracy on a regular basis.
- Inputted patient demographic data into electronic health record system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
- Scanned documents into electronic health record system as needed.
Assistant Teacher
AppleTree
Grand Rapids, Michigan
03.2017 - 02.2021
- Collaborated with the lead teacher to ensure the well-being of children in a toddler classroom, including conducting assessments and maintaining an engaging classroom space.
- Assisted classroom teacher in developing and implementing lesson plans.
- Helped maintain a safe and orderly learning environment.
- Supervised outdoor playtime activities while promoting safety awareness.
- Developed age-appropriate educational materials to enhance learning opportunities.
- Provided hands-on support during meal times including serving food, ensuring proper nutrition is met.
- Provided a safe and nurturing environment for children in my care.
- Assisted in the planning and implementation of daily activities for children.
- Maintained a safe, clean and organized environment for all participants.
Babysitter
Abuya's
Grand Rapids, Michigan
06.2013 - 03.2017
- Prepared and served lunch to three children while engaging in interactive playtime activities. Ensured timely nap time routines for optimal rest and relaxation.
- Remaining alert at all times while caring for multiple children simultaneously.
- Maintaining a positive attitude while being patient and understanding with the children.
- Engaging in age-appropriate activities like reading stories or playing games.
- Greeting parents upon arrival home from work and providing updates on the day's events.
Babysitter
Renee
Cascade, Michigan
11.2015 - 01.2016
- Ensured the safety and well-being of a 7-year-old while his mother attended her physical therapy sessions.
- Assisting with meals, snacks, and bedtime routines for the child.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Greeting parents upon arrival home from work and providing updates on the day's events.
Cook and Cashier
Dairy Queen
Kentwood, Michigan
12.2014 - 09.2015
- Cashiering responsibilities include processing customer transactions efficiently and accurately
- Efficiently handled orders for a variety of food items including blizzards, smoothies, sandwiches, and hot dogs.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
12.2015
05.2014
06.2013
Skills
- Detail-oriented
- Mathematics
- Microsoft Office
- Childcare experience
- Paper Work
- HIPAA Compliance
- Insurance knowledge
- Multitasking and Organization
- Customer Service
- Patient Education
- Relationship Building
- Eligibility Determination
- Money Handling
- Phone and Email Etiquette
- Team Leadership
- Spreadsheet Management
Affiliations
- Robotics Mentor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Community Service
- FIRST Robotics Team 904, Grand Rapids, MI, 01/01/16 - Present
- Creston Car Show, Grand Rapids, MI, 09/01/09 - 09/01/16
- Immigration Naturalization, Grand Rapids, MI, 10/01/09 - 06/01/13
Timeline
Senior Patient Service Representative - Corewell Health
10.2023 - Current
Patient Service Representative - Spectrum Health
02.2021 - 10.2023
Assistant Teacher - AppleTree
03.2017 - 02.2021
Babysitter - Renee
11.2015 - 01.2016
Cook and Cashier - Dairy Queen
12.2014 - 09.2015
Babysitter - Abuya's
06.2013 - 03.2017
Grand Rapids Community College - ,
Central Michigan University - ,
Creston High School – GRAPCEP Center of Innovation - ,
References
References available upon request.
Community Service
- FIRST Robotics Team 904, Grand Rapids, MI, 01/01/16 - Present
- Creston Car Show, Grand Rapids, MI, 09/01/09 - 09/01/16
- Immigration Naturalization, Grand Rapids, MI, 10/01/09 - 06/01/13
References
References available upon request.