Kristin DiPerna
Nanuet,NY
Summary
Experienced professional, emphasizing excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving issues promptly and maintaining welcoming atmosphere.
Overview
23
23
years of professional experience
Work History
Senior Patient Service Representative
Bon Secours Charity Medical Group (RPMA)
West Nyack, NY
04.2019 - Current
- Managed patient scheduling and appointment coordination for optimal workflow efficiency.
- Ensured accurate insurance verification and eligibility checks to streamline patient intake processes.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Streamlined appointment scheduling process for increased efficiency and reduced wait times.
- Trained and mentored junior staff on system protocols and customer service best practices.
Office Manager
Nina M. Baeuerle D.M.D.
New City, NY
04.2003 - 03.2019
- Managed daily office operations, ensuring efficiency and smooth workflow across all departments.
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Optimized office space utilization, leading to more efficient and productive work environment.
Education
Master of Science - Instructional Technology
New York Institute of Technology
Old Westbury, NY05-2009
Bachelor of Science - Early Childhood Special Education
Dominican College of Blauvelt
Orangeburg, NY05-2007
Associate of Science - Liberal Arts And General Studies
Rockland Community College
Suffern, NY06-2003
Skills
- Exceptional communication
- Professionalism and ethics
- Appointment scheduling
- Cross-functional coordination
- Strong interpersonal skills
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Registration and admissions
- Phone and email etiquette
- Data entry
- Conflict resolution
- Quality assurance
- Process improvement
- Teamwork and collaboration
- Time management
- Attention to detail
- Calm and effective under pressure
- Multitasking Abilities
- Critical thinking
- Caring and empathetic
- Effective communication
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Documenting and recording information
- Reliability and dedication
- Resolving problems
- Task prioritization
- Self motivation
Timeline
Senior Patient Service Representative
Bon Secours Charity Medical Group (RPMA)
04.2019 - Current
Office Manager
Nina M. Baeuerle D.M.D.
04.2003 - 03.2019
Master of Science - Instructional Technology
New York Institute of Technology
Bachelor of Science - Early Childhood Special Education
Dominican College of Blauvelt
Associate of Science - Liberal Arts And General Studies
Rockland Community College