JoAnne Snyder
Chehalis
Summary
Dedicated Senior Patient Service Representative with a proven track record in exceptional communication, problem-solving, and customer service. Focused on enhancing patient satisfaction and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Patient Service Representative
Kaiser Permanente
San Jose, CA
03.1999 - 09.2018
- Managed patient scheduling and appointment coordination to enhance service efficiency.
- Resolved complex patient inquiries, ensuring high levels of satisfaction and engagement.
- Trained and mentored junior staff on procedures and best practices in patient services.
Education
GED -
Peterson HS
Sunnyvale, CASkills
- HIPAA compliance
- Exceptional communication
- Professionalism and ethics
- Medical billing expertise
- Appointment scheduling
- Strong interpersonal skills
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Customer follow-up
- Verbal and written communication
- Money handling
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Data entry
- Insurance verification
- Conflict resolution
- Policy understanding
- Insurance billing
- Payment processing
- Quality assurance
- Eligibility determination
- Training coordination
- Information collection
- Intake assessment
- Records maintenance
- Process improvement
- Medical billing
- Financial procedures adherence
- Registration management
- Call screening
- Patient identity verification
- Teamwork
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Registration and scheduling
- Caring and empathetic
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Documenting and recording information
- Reliability and dedication
- Insurance verifying
- Patient confidentiality and data security
- Resolving problems
- Patient documentation
- Medical insurance
- Self motivation
- Outbound calling
- Documentation skills
- Scheduling appointments
Accomplishments
- Used Microsoft Excel to enter patient information into electronic medical recor.
Certification
- Certified PSR with Kaiser Permanente, - 1999-2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Patient Service Representative
Kaiser Permanente
03.1999 - 09.2018
GED -
Peterson HS