YCEL MORONTA

• Supervisor Collaboration: Collaborated with Medical Front Desk Supervisor to manage daily patient flow, coordinate front-desk coverage, and ensure timely task completion.
• Staff Coaching and Quality Assurance: Assists in the training and onboarding of entry-level PSRs and Health Center Assistants (HCAs). Ensures that the staff strictly follows up-to-date decision guides, organization-identified call metrics, and registration rules.
• Workflow Technical Expertise: Serves as a primary "go-to" technical resource for front-desk software (Epic), troubleshooting scheduling, templates, and complex registration errors.
• Dispute Resolution: Acts as a point of escalation to manage complex patient issues, resolve complaints, and maintain a compassionate, culturally
• Patient Enrollment Enrollment: Registered and checked in patients, verified identity documents, updated demographic details, and processed primary/third-party health insurance coverage to ensure accurate patient record. Collects patient copays and outstanding balances. Manages, documents, and reconciles daily front-desk cash collections in accordance with accounting guidelines.
• Schedule Maintenance: Builds and maintains physician and dental appointment schedules within specific provider guidelines.
• Patient Centered Medical Care (PCMH): Works dynamically as part of the clinical care team to execute goals aligned with PCHC’s coordinated patient-care management plan.
• Outreach and Continuity: Reviews clinic lists to proactively contact "Did Not Keep Appointment" (DNKA) patients to reschedule, and reaches out to individuals due or past due for their 6-month routine visits.
• Provided bilingual translation services for patients and staff, enhancing communication in medical settings.:

• Coordinated patient registration, insurance verification, and demographic updates for accurate visit processing.
• Scheduled appointments across multiple providers while balancing urgent requests and continuity of care.
• Reconciled patient inquiries by phone, in person, and through electronic messaging with clear service guidance.

• Obtained complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments.
• Assessed insurance benefits and authorizations to determine patient's financial responsibility.
• Performed pre-certification, credit referral, and deposit collection. Documented incomplete admissions and registrations and updated patients' files.
• Read insurance benefits and authorizations to determine patient's responsibility.
• Streamlined admission processes by implementing a new intake procedure, enhancing document security and saving time for hospital staff.

• Checked in patients at the emergency room to facilitate their registration process. into the ER, answering-incoming calls, maintaining logbook to issue Ambulance/visitor badges
• Interviewed patients at workstation or at bedside to obtain all account information via HealthQuest, obtaining necessary signatures for medical care via Ez-forms. Collected emergency room copays at the time of registration.
• Verified insurance and financial data, ensuring accuracy of clinical information required for patient registration.

• Obtained copies of identification and insurance cards, activated pre-registered patients, registered and assisted patients; scanned documents into ERS department as well as competitor pricing structures and benefits; ensured data entry was accurate including demographic, financial information, guarantor information, insurance verification, and any notes germane to the patient, per each account.
• Secured signatures for treatments, medical information release, insurance benefits assignment, and payment processing to facilitate patient care and compliance.
• Obtained identification and insurance copies, activated and registered pre-registered patients, scanned documents into ERS, verified insurance, and ensured accurate data entry for demographic and financial information per account.
• Assisted in special projects that aligned with organizational goals.

• Served as initial contact for policyholders, claimants, and other insurance carriers, initiating rental reservations and tow assignments to facilitate timely claims processing.
• Gathered information using a loss reporting data entry system for routing to the correct claims segment.
• Gathered client information and documented loss details while collaborating with team to manage high volume of claims and calls, effectively leveraging State Farm claims systems and technologies.

• Reviewed and processed claims/Executed check processing for timely payments, Delivered customer support by addressing inquiries and concerns/Managed inbound and outbound calls to assist customers.
• Handled cases to identify opportunities to resolve issues by working with plan documents, carriers, providers, and members.
• Managed claim preparation and financial reconciliation while ensuring compliance with investor and insurer guidelines to recover advancements during the default process.
• Mentored and supported the development of newer members of the team.

• Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews, and administered salaries for staff.
• Facilitated resolution of complex day-to-day employee challenges through motivational and analytical strategies.
• Established and updated work schedules to align with staff levels and workload demands.
• Developed highly efficient administrative team through ongoing coaching and professional development opportunities.
• Supported management decisions, while establishing and maintaining effective relationships with medical staff, other health system departments, clinic departments and co-workers to assure patient satisfaction and organizational-wide goals and standards.
• Collaborated with management and built effective relationships with medical staff and departments to enhance patient satisfaction and meet organizational goals.
• Worked at Town East Mall to assist customers with their shopping needs.
• Moved from Warwick, RI for professional growth and development.