Nicole Crawford
Orland Park,USA
Summary
Dedicated Medical Office Assistant and Anesthesia Technician focused on improving patient care and operational efficiency. Expertise in managing appointment scheduling and verifying insurance, ensuring seamless patient onboarding and compliance with HIPAA regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Prime Medical Group
Plainfield, USA
08.2025 - 01.2026
- Coordinated appointment scheduling and verified insurance coverage collected payments to enhance patient access to care.
- Responded to patient inquiries via phone and in-person interactions.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed patient records using electronic health record inputting patient demographic data into electronic health record systems.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensured all necessary paperwork was completed prior to patient visits.
- Educated patients on payment options and billing procedures to facilitate understanding of financial responsibilities.
Anesthesia Technician
Advocate Health
Oak Lawn, USA
03.2025 - 08.2025
- Maintained and tested anesthesia machines ensuring optimal functionality for surgical safety.
- Prepared operating rooms and necessary equipment prior to anesthesia administration such as monitors, ventilators, IV pumps.
- Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.
- Collaborated with surgical teams to ensure smooth workflow during surgeries.
- Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
- Collected diagnostic samples and assisted in patient preparation pre-op.
- Cleaned, disinfected, and sterilized instruments and equipment in OR, adhering to established protocols for infection control.
Medical office assistant
Advocate Aurora Health Care
Oak Lawn, Illinois
05.2019 - 02.2025
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Handled patient inquiries and provided information regarding services offered.
- Coordinated daily clinic operations, optimizing workflow among staff to enhance patient experience.
- Ensured compliance with health regulations and maintained confidentiality standards.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Implemented inventory control procedures for medical supplies and equipment management.
- Ensured proper specimen handling techniques were followed for each sample collected.
Shift Manager/Key Holder
Walgreens
Chicago, USA
05.2014 - 08.2021
- Supervised daily operations and led a team of 10+ employees in a fast-paced retail setting.
- Managed opening/closing duties, cash handling, and vendor coordination.
- Trained new hires on POS systems, customer service, and store policies.
- Demonstrated strong leadership and problem solving during high volume periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Skills
- Patient registration
- EMR proficiency
- Appointment Scheduling
- Clinical data entry
- Patient onboarding
- HIPAA compliance
- Patient Safety Practices
- Healthcare Workflow Management
- Cardiopulmonary resuscitation (CPR)
- Reception Area Management
- Customer service
- Staff collaboration
- Attention to detail
Certification
- NHA CCMA Certified
- Cardiopulmonary Resuscitation CPR/BLS
Timeline
Patient Service Representative
Prime Medical Group
08.2025 - 01.2026
Anesthesia Technician
Advocate Health
03.2025 - 08.2025
Medical office assistant
Advocate Aurora Health Care
05.2019 - 02.2025
Shift Manager/Key Holder
Walgreens
05.2014 - 08.2021