Deondre Roy-Thomas
Rancho Cordova,CA
Summary
Dedicated Apple Specialist with expertise in personalized customer engagement and creative mentorship. Skilled in adapting communication to meet diverse needs and enhance technology confidence. Background in music production and community arts fosters a commitment to creating inclusive experiences that encourage participation.
Overview
2027
2027
years of professional experience
Work History
Apple Specialist
Apple
Sacramento, CA
08.2026 - Current
- Educated customers on product features and ecosystem benefits to enhance their confidence with devices.
- Assisted multiple customers in pickup and setup processes, managing purchases, trade-ins, and data transitions effectively.
- Developed personalized customer journeys by identifying individual needs for Apple services.
- Embraced continuous learning by seeking advice from experienced colleagues for improved engagement strategies and supporting peers developing alongside me.
Mobile Expert
T-Mobile
Rancho Cordova, California
06.2024 - 07.2026
- Educated customers on device features, promotions, plans, and technology while translating technical information into clear and approachable conversations.
- Delivered personalized wireless solutions by using discovery questions to identify customer needs and recommend accessories that enhanced their lifestyle.
- Built rapport with customers in fast-paced Costco environment, adapting communication and product positioning to meet diverse needs, personalities, and technical experience levels.
Specialist
Apple
Peabody, Massachusetts
09.2014 - 08.2015
- Demonstrated products and features to enhance customers' understanding of how Apple technology supports their daily lives.
- Guided customers in product discovery by assessing needs and connecting them with suitable Apple products, services and solutions.
Student Mentor
Raw Art Works
Lynn, Massachusetts
2012 - 2013
- Progressed from a Boys 2 Men participant to a Men 2 Be student mentor, helping facilitate conversations with young men ages 13-16 around identity, community, personal experiences, and growing into adulthood.
- Created inclusive environment for participants from diverse backgrounds to express themselves through conversation, art, storytelling, photography, and film.
- Facilitated interactive activities at community events, showcased creative work, and engaged children and families in creative experiences.
Education
High School Diploma -
Classical High School
Lynn, MA01-2014
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH09-2026
Skills
- Customer education
- Product Knowledge
- Needs Discovery
- Technical Solutions
- Sales Strategy
- Presentation skills
- Group engagement
- Team Collaboration
- Adaptability
- Active Listening
- Music Production
Timeline
Apple Specialist
Apple
08.2026 - Current
Mobile Expert
T-Mobile
06.2024 - 07.2026
Specialist
Apple
09.2014 - 08.2015
Student Mentor
Raw Art Works
2012 - 2013
High School Diploma -
Classical High School
Bachelor of Science - Computer Science
Southern New Hampshire University