Deondrea Cole-Thomas
Hampton,GA
Summary
Proven leader in operations management, adept at enhancing team productivity and compliance at Pitney Bowes. Excelled in staff supervision and performance monitoring, significantly increasing customer satisfaction. Skilled in logistics oversight and fostering teamwork, my approach led to a notable reduction in employee turnover.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Pitney Bowes
11.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Warehouse Associate Team Lead
Pitney Bowes
04.2022 - 11.2022
- Increased overall productivity with proactive management of associate schedules, assignments, and performance evaluations.
- Promoted teamwork among associates by encouraging collaboration on projects and tasks, leading to higher overall morale within the department.
- Implemented continuous improvement initiatives within the warehouse, promoting a culture of ongoing learning and process optimization among associates.
- Provided support during peak seasons by stepping into various roles as needed to ensure smooth operations throughout the warehouse.
- Maintained a safe work environment with consistent enforcement of safety protocols and hazard assessments.
- Trained employees on equipment operation and safety protocols.
- Followed verbal and written instructions to properly move and ship products.
- Maintained top performance standards while working in hot warehouse environment.
Warehouse Lead
UPS
03.2017 - 02.2022
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Education
Associate of Science - Early Childhood Education
Rasmussen College
Lake Elmo, MN04.2016
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Employee Development
- Warehouse Operations
- Team Training
- Logistics Oversight
- Production
- Quality Assurance
- Logistics expertise
- Compliance Management
- Scheduling Coordination
- Risk Management
- Multitasking and Organization
- Team Leadership
- Employee Supervision
- Decision-Making
- Data Entry
- Coaching and Mentoring
- Phone and Email Etiquette
- Root Cause Analysis
- Teamwork and Collaboration
Timeline
Operations Supervisor
Pitney Bowes
11.2022 - Current
Warehouse Associate Team Lead
Pitney Bowes
04.2022 - 11.2022
Warehouse Lead
UPS
03.2017 - 02.2022
Associate of Science - Early Childhood Education
Rasmussen College