Deondria Lowe
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Tech
Baylor University Medical Center
05.2022 - Current
- Keep patients rooms tidy and sanitized
- Assist patient with everyday needs (personal hygiene, using the restroom, grooming, etc)
- Take fluid samples or other specimens for testing
- Assist nursing staff in administering basic treatments.
- Reduced stress for patients and families through effective communication and empathetic support.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Medication Aide
Oxford Glen Memory Care at Sachse
08.2020 - 02.2021
- Checked vital signs on a timeframe basis and contacted nurse if there were any health concerns or behavioral changes with patients
- Assessed patient care needs and prioritized treatment while also assisting patients with dressing, grooming, and feeding requirements and assisting them in overcoming and adapting to mobility limitations.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
Sales Floor Associate
Neiman Marcus
12.2020 - 02.2021
- Provided unmatched service and support to customers for both in stock and back ordered items, including placing special orders and calling other stores to locate desired merchandise
- Organized showroom accessories and restock shelves.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Caregiver/Med Tech
Brookdale Lake Highlands
12.2017 - 02.2020
- Keep patient's area clean, sanitized, safe and well organized
- Assist residents with mental and physical activities in order to improve their quality of life and meet their long term needs
- Care for memory care patients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Medication Aide
Windsor Senior Living
07.2014 - 11.2017
- Administer medication for seven to nine patients per shift according to treatment and plans
- Monitor patient's vital signs and identify any adverse reactions to medication
- Teach patient's family how to administer medication properly
- Check patient's comfort and pain levels while receiving medication
- Assist Nurse Practitioners with grieving medication in pre-op and post-op departments.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Education
High School Diploma -
Lincoln High School
Dallas, TX05.2011
Skills
- Patient Care
- Behavior Management
- CPR
- Charting and Clinical Documentation
- Customer Service
- Reliability and punctuality
- Strong Work Ethic
- First Aid
- Professional Appearance
- Passenger Assistance
- Detail Oriented
- Decision-Making
- Creative Thinking
- Training and Development
Certification
- CPR Certified
- First Aid Certified
- BLS
Volunteer
Meals on Wheels, Volunteer serving meals to elderly and disabled people
Timeline
Patient Care Tech
Baylor University Medical Center
05.2022 - Current
Sales Floor Associate
Neiman Marcus
12.2020 - 02.2021
Medication Aide
Oxford Glen Memory Care at Sachse
08.2020 - 02.2021
Caregiver/Med Tech
Brookdale Lake Highlands
12.2017 - 02.2020
Medication Aide
Windsor Senior Living
07.2014 - 11.2017
High School Diploma -
Lincoln High School