De'Onna Smith
Dayton,OH
Summary
Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration. Reliable Bartenders with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Talkative bartenders possessing strong networking and communication skills. Proven track record of success in satisfying customers through exceptional service. Experience in management and leading bartending team of 0/10 to fill all customer orders. Talented multitasker with determination to maintain high customer satisfaction ratings.
Overview
17
17
years of professional experience
Work History
Lead Bartender
Sands Seafood & Sports Bar
08.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Lead Bartender
Major League Sports Bar
03.2021 - 09.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Lead Bartender
Oddboddys Nightclub
11.2020 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Manager/Lead Bartender
Sportys Taphouse
03.2021 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Customer Service Representative
Lbrands
09.2017 - 02.2021
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
STNA
Wellcare Home Health
09.2008 - 10.2017
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Kept accurate records of patients' care, condition, and progress.
- Assisted with patient transfer and ambulation.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Supported needs of 7+ residents under long-term care.
Cashier
BURGER KING
10.2006 - 09.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Lifted up to 30 pounds at once and used forklift to move heavier loads.
Education
High School Diploma -
Mound Street Health Careers Academy
Dayton, OH01.
Associate of Applied Science - BSN
Sinclair Community College
Dayton, OH07.2025
GED -
MONTGOMERY COUNTY CTC
DAYTON OHIO09.2013
Skills
- Inventory Control
- Menu Memorization
- Preparing Garnishes
- Health Codes Compliance
- Employee Coaching
- Suggestive Selling
- Supply Ordering
- Inventory
- Staff Management
Accomplishments
- Designed and implemented new bakery menu, emphasizing local produce, resulting in 100% increase in sales.
- Designed and implemented new bakery menu, emphasizing local produce, resulting in 100% increase in sales.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Decreased waste and spoilage by 5% over period of 2 months.
Timeline
Lead Bartender
Sands Seafood & Sports Bar
08.2023 - Current
Lead Bartender
Major League Sports Bar
03.2021 - 09.2023
Manager/Lead Bartender
Sportys Taphouse
03.2021 - 12.2022
Lead Bartender
Oddboddys Nightclub
11.2020 - 01.2023
Customer Service Representative
Lbrands
09.2017 - 02.2021
STNA
Wellcare Home Health
09.2008 - 10.2017
Cashier
BURGER KING
10.2006 - 09.2007
High School Diploma -
Mound Street Health Careers Academy
Associate of Applied Science - BSN
Sinclair Community College
GED -
MONTGOMERY COUNTY CTC
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