Trinity Middlebrooks
Summary
Dedicated student in Criminal Justice and Social Work, focused on a career that supports addiction recovery and juvenile justice reform. Passionate about integrating social work principles into criminal justice to drive positive outcomes for marginalized communities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Mr. Crabby's Seafood House & Sports Bar
08.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Administrative Assistant
Atlantic Health System
04.2023 - Current
- Data entry via Excel
- Taking phone calls and messages for the managers
- Schedule and assign patient sitters throughout the hospital
- Filing documents such as employee profiles, trainings, or complaints
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales Associate
PacSun
08.2021 - 03.2023
- Organizing merchandise by type, style, color, and size
- Working with customers as well as co-workers to resolve issues and meet customer needs
- Establishing customer relationships through responding to inquires and needs with a customer-focused approach to meet customer needs
- Retrieving customer accounts/data
- Collecting customer information to create accounts
- Providing prompt accurate and friendly customer service while conducting transactions at the cash register to provide needs-based billing clarification
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Student Volunteer
UVSO at Palm Street
10.2022 - 12.2022
- Maintain clean classrooms
- Assist teachers with tasks
- Work with children ages 1-4
- Took and followed detailed directions from others.
- Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
- Worked in team environment to maintain high levels of productivity.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
Front Desk Receptionist
European Wax Center
08.2022 - 09.2022
- Answer phones
- Register (open and close)
- Collecting customer information to create accounts
- Retrieving customer information/accounts
- Detailing membership perks
- Working with clients to resolve complaints
- Maintaining clean work environment
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected room deposits, fees, and payments.
Volunteer Work
In the Zone Sports Training Facility
07.2019 - 07.2021
- Teach children different techniques/skills
- Demonstrate for coaches/instructors
- Organize/Plan practices
- Make schedule (i.e, who works when)
- Work with children ages 5-10
- Participated in training sessions to stay up-to-date on best practices for volunteer work within a healthcare setting.
- Promoted animal welfare with volunteer work at local shelters.
- Facilitated community integration for clients through participation in recreational activities, volunteer work, and social events.
- Participated in ongoing training sessions to stay current on best practices for long-term care volunteer work, enhancing the overall quality of service provided to residents.
Education
Bachelor of Arts - Social Work
Seton Hall University
South Orange, NJ12-2026
Bachelor's degree - Criminal Justice
Seton Hall University
South Orange, NJ12-2026
No Degree - Psychology
Seton Hall University
South Orange, NJ12-2026
High school diploma -
Randolph High School
Township of Randolph, NJ06.2022
Skills
- Organizational Skills
- Communication skills
- Hospitality
- Computer Skills
- Time Management
- Experience with Children
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cash Handling
Certification
Driver's License
Personal Information
- Title: College Student
- Work Permit: Authorized to work in the US for any employer
Timeline
Server
Mr. Crabby's Seafood House & Sports Bar
08.2024 - Current
Administrative Assistant
Atlantic Health System
04.2023 - Current
Student Volunteer
UVSO at Palm Street
10.2022 - 12.2022
Front Desk Receptionist
European Wax Center
08.2022 - 09.2022
Sales Associate
PacSun
08.2021 - 03.2023
Volunteer Work
In the Zone Sports Training Facility
07.2019 - 07.2021
Driver's License
Bachelor of Arts - Social Work
Seton Hall University
Bachelor's degree - Criminal Justice
Seton Hall University
No Degree - Psychology
Seton Hall University
High school diploma -
Randolph High School
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