Deonta Allen
Baton Rouge,LA
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Apria Healthcare
11.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with healthcare teams to ensure accurate order processing and timely delivery of medical supplies.
- Maintained detailed records of customer interactions to enhance service quality and support continuous improvement efforts.
- Adapted quickly to changing policies and procedures while maintaining a focus on customer satisfaction.
- Supported billing inquiries by explaining insurance policies and payment options, facilitating smoother transactions for clients.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Team Lead
Walmart
01.2019 - 11.2023
- Led daily operations to optimize team performance and workflow efficiency.
- Mentored team members, fostering skill development and enhancing productivity.
- Implemented process improvements, resulting in streamlined inventory management.
- Coordinated scheduling and resource allocation to meet operational goals.
- Analyzed sales data to identify trends and inform strategic stock decisions.
- Ensured compliance with safety regulations, promoting a secure work environment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Belaire High School
Baton Rouge, LA05-2016
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Problem resolution
- Project management
- Schedule mastery
- Microsoft outlook
Timeline
Customer Service Specialist
Apria Healthcare
11.2023 - Current
Team Lead
Walmart
01.2019 - 11.2023
High School Diploma -
Belaire High School