Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deonta Bradley

Atlanta,GA

Summary

Dedicated Customer Service Representative with 4 years of experience in resolving customer issues and promoting high satisfaction levels at TTEC and AT&T. Skilled in inbound and outbound calling, complaint resolution, and building strong customer relationships to encourage repeat business. Seeking to leverage excellent communication and problem-solving abilities in a Customer Service Rep role.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TTEC
Atlanta, GA
11.2022 - 03.2024
  • Delivered knowledgeable solutions to resolve issues while maintaining high satisfaction rates.
  • De-escalated tense situations to resolve customer concerns.
  • Developed strong customer relationships by educating on special pricing and company offerings.

Customer Service Representative

AT&T
Atlanta, GA
12.2020 - 10.2022
  • Delivered knowledgeable and friendly service to resolve customer issues.
  • Oversaw inbound channels to support customer inquiries and facilitate service transactions through calls, chats, and emails.
  • Managed challenging scenarios with professional demeanor for effective problem resolution.
  • Informed customers about billing processes, processed payments, and explained special pricing.

Assistant Manager

Holiday Inn Express Hotel Suites
Atlanta, GA
06.2018 - 12.2020
  • Streamlined schedules, workflows, and shift coverage to meet business requirements.
  • Performed regular audits and reconciled discrepancies to uphold inventory accuracy.
  • Partnered with leadership to devise strategic plans aimed at boosting sales and profitability.
  • Provided constructive feedback during performance evaluations to encourage professional development.

Education

High School Diploma - General Education

Columbia High School
Atlanta, GA
05.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Professional telephone demeanor
  • Appointment scheduling
  • Administrative support
  • Documentation
  • Data collection
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Live chat support
  • Account updating

Timeline

Customer Service Representative

TTEC
11.2022 - 03.2024

Customer Service Representative

AT&T
12.2020 - 10.2022

Assistant Manager

Holiday Inn Express Hotel Suites
06.2018 - 12.2020

High School Diploma - General Education

Columbia High School
Deonta Bradley