Deontai R Pickens Jr
Chicago,IL
Summary
Highly adaptable receptionist and salesman with a proven track record of delivering exceptional customer service across diverse industries. Seeking a client-facing position to further expand expertise in customer service while providing top-notch support to clients. Committed to continuously enhancing personal knowledge and skills to ensure utmost satisfaction for every customer.
Overview
10
10
years of professional experience
Work History
Ambassador
St. Regis Residences
07.2021 - 09.2024
- Respond to guest request for special arrangements or services such as transportation, reservations, & dry cleaning. Making arrangements or identifying appropriate providers to special requests from guests with unique needs and follow up to ensure satisfaction.
Sales Person
Nordstrom
04.2020 - 04.2022
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
Supervisor
Starbucks
10.2017 - 03.2020
- Responsible for managing a small team in daily customer facing and operational roles
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Front Desk Agent
Residence Inn
08.2014 - 09.2017
- Greeted guests upon arrival, offered assistance, answered questions to build rapport and retention.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Delivered above-and-beyond service to guests by making outside venue reservations, setting up tours and acquired in-depth knowledge of surrounding area to offer guests.
Education
High School Diploma -
Kenwood Academy
Skills
- Cross-selling products and services
- Familiarity with Microsoft Office
- Problem solving
- Time management
- Attention to detail
- Customer care
- Dependable and Consistent
Timeline
Ambassador
St. Regis Residences
07.2021 - 09.2024
Sales Person
Nordstrom
04.2020 - 04.2022
Supervisor
Starbucks
10.2017 - 03.2020
Front Desk Agent
Residence Inn
08.2014 - 09.2017
High School Diploma -
Kenwood Academy
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