Deonte Hall
Detroit,MI
Summary
Accomplished Security Officer with a proven track record at City Of Detroit, enhancing safety and customer satisfaction through diligent patrols and effective incident reporting. Skilled in CCTV monitoring and conflict de-escalation, I significantly reduced security incidents. Known for superior customer service and detail-oriented approach, fostering positive community relations.
Overview
6
6
years of professional experience
Work History
Security Officer
City Of Detroit
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Behavior Health Technician
Stonecrest Behavioral Health Hospital
04.2022 - 05.2022
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
Security Guard
Securitas Security Services USA
06.2020 - 03.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Cleaning Ambassador
Detroit Business Improvement Zone
02.2018 - 04.2020
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
Education
High School Diploma -
Osborn High School
Detroit, MI06.2017
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- Superior customer service
- Detail Oriented
- Patrol operations
- Conflict de-escalation
- Reporting skills
Timeline
Security Officer
City Of Detroit
11.2022 - Current
Behavior Health Technician
Stonecrest Behavioral Health Hospital
04.2022 - 05.2022
Security Guard
Securitas Security Services USA
06.2020 - 03.2021
Cleaning Ambassador
Detroit Business Improvement Zone
02.2018 - 04.2020
High School Diploma -
Osborn High School