Deonte' Harkless
San Antonio,TX
Summary
Goal-driven System Administrator with 6+ years of experience as an enterprise level system administrator maintaining the Air Force Information Network's critical servers valued at $10B by providing 24/7 on-call support. Striving to become a better IT professional everyday by sharpening my skills, attaining certifications, furthering my education, and gaining experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator / System Server Technician
United States Air Force
JBSA Lackland, TX
07.2023 - Current
- Server system administrator supporting Air Force Life Cycle Management Center's Cryptologic & Cyber Systems Division consisting of 26 servers on 3 separate networks.
- Monitors & mitigates security threats to proprietary USAF applications while maintaining required uptime.
- Coordinated the purchase of 19 replacements with contracting, commercial vendors, JBSA's Communication Squadron & Air Force Material Command's software benefits admin. Which saved the unit $65K, ensured IT support for 10 years & built outside agency relationships.
System Administrator / Directory Services Operator
United States Air Force
JBPHH , HI
04.2019 - 07.2023
- Enterprise level system administrator in support of a $10B network serving over 10 different Air Force bases and over 845,0000 users total across the Pacific region.
- Maintained job training pipeline for the squadron by instructing 8 new technicians through training courses and evaluated those skills before giving approval to work on network. Had all trainees successfully pass their performance evaluations.
- Daily usage of Remedy ticketing system to troubleshoot customer incident tickets and change requests on the Air Force network. Participated and led weekly sessions to review and approve or deny requested changes on the network.
Implementation Engineer
Arete Incident Response
Boca Raton, Florida
01.2022 - 09.2022
- Microsoft 365 admin responsible for adding/modifying users, groups, and shared mailboxes.
- Responded/Resolved server outages to uphold Service-Level Agreement of 99% uptime.
- Managed Duo Security which maintained 2FA for customers while working remotely to ensure cyber security.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT07-2027
Skills
- TS/SCI Active
- Operating Systems: Microsoft Windows 2008/2012/2016/2019
- Active Directory
- DNS/DHCP
- Group Policy
- Communication
Certification
CompTIA Security + Issued Oct 2019
Timeline
System Administrator / System Server Technician
United States Air Force
07.2023 - Current
Implementation Engineer
Arete Incident Response
01.2022 - 09.2022
System Administrator / Directory Services Operator
United States Air Force
04.2019 - 07.2023
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
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