Deonte Jones
Relocating To Humble TX 2/2024
Summary
Success-driven, results-focused and adaptable IT professional with experience in IT operations and customer service, encompassing technical support, workstations maintenance, and network administration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Technician II
TDS Telephone And Data Systems
07.2022 - Current
- Initiate incident tickets through Remedy and Cherwell, and followed protocol to resolve technical issues
- Monitored all systems for tier 1 related problems
- Handle an average of 15 calls per day
- Used Windows 10 platform on a daily basis
- Provided tier 1 technical support for US Cellular, TDS and OneNeck IT solutions employees
- Installed software onto employees computer that was needed for there role.
Cashier
Champs Sports
05.2016 - 07.2022
- Provided customers with a great experience
- Trained new employees on how to handle customer questions and concerns
- Ability to transition from cashier to sales associate position when needed
- Helped coworkers meet daily sales goals.
IT Intern
Joyful Foundation
09.2021 - 12.2021
- Group based Internship designed to provide technology solutions and support to local organizations
- Used WordPress and square space throughout the process
- HTML and CSS coding
- Transferred the client’s current website over from WordPress to Square Space
- Improved mobile website aesthetic and social media plugins
Quality Department
Bradley Corporation
07.2020 - 09.2020
- Used ERP software to manage company’s returned merchandise
- Processed RMA (Returned Merchandise Authorization) through Epicor
- Sorted through returned merchandise and repackaged merchandise promptly
- Created spreadsheets of returned merchandise and kept track of what was being processed and shipped.
Education
Bachelor of Science - Information Science And Technology
University of Wisconsin Milwaukee
Milwaukee, WI12.2021
Skills
- customer service
- Tier 1 level troubleshooting
- Help desk ticketing systems
- Active directory
- Manage virtual machines
- Windows 10
- Office 365 management
Accomplishments
Operating Systems: Windows 10 (32-bit/64-bit)
Networking: LAN,WIFI
Remote/Shadowing: Microsoft Teams, VPN
Ticketing Systems: Remedy, Cherwell
Certification
Google Data Analytics Certification
Additional Information
Hard Skills: Windows 10, Office 365 phone system support, desktop, mobile and laptop support, troubleshooting
Soft Skills: interpersonal skills, friendliness, teamwork
Timeline
IT Support Technician II
TDS Telephone And Data Systems
07.2022 - Current
IT Intern
Joyful Foundation
09.2021 - 12.2021
Quality Department
Bradley Corporation
07.2020 - 09.2020
Cashier
Champs Sports
05.2016 - 07.2022
Bachelor of Science - Information Science And Technology
University of Wisconsin Milwaukee
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