Deonte Jones
Relocating To Humble TX 2/2024
Summary
Success-driven, results-focused and adaptable IT professional with experience in IT operations and customer service, encompassing technical support, workstations maintenance, and network administration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Technician II
TDS Telephone And Data Systems
2022.07 - Current
- Initiate incident tickets through Remedy and Cherwell, and followed protocol to resolve technical issues
- Monitored all systems for tier 1 related problems
- Handle an average of 15 calls per day
- Used Windows 10 platform on a daily basis
- Provided tier 1 technical support for US Cellular, TDS and OneNeck IT solutions employees
- Installed software onto employees computer that was needed for there role.
Cashier
Champs Sports
2016.05 - 2022.07
- Provided customers with a great experience
- Trained new employees on how to handle customer questions and concerns
- Ability to transition from cashier to sales associate position when needed
- Helped coworkers meet daily sales goals.
IT Intern
Joyful Foundation
2021.09 - 2021.12
- Group based Internship designed to provide technology solutions and support to local organizations
- Used WordPress and square space throughout the process
- HTML and CSS coding
- Transferred the client’s current website over from WordPress to Square Space
- Improved mobile website aesthetic and social media plugins
Quality Department
Bradley Corporation
2020.07 - 2020.09
- Used ERP software to manage company’s returned merchandise
- Processed RMA (Returned Merchandise Authorization) through Epicor
- Sorted through returned merchandise and repackaged merchandise promptly
- Created spreadsheets of returned merchandise and kept track of what was being processed and shipped.
Education
Bachelor of Science - Information Science And Technology
University of Wisconsin Milwaukee
Milwaukee, WI12.2021
Skills
- customer service
- Tier 1 level troubleshooting
- Help desk ticketing systems
- Active directory
- Manage virtual machines
- Windows 10
- Office 365 management
Accomplishments
Operating Systems: Windows 10 (32-bit/64-bit)
Networking: LAN,WIFI
Remote/Shadowing: Microsoft Teams, VPN
Ticketing Systems: Remedy, Cherwell
Certification
Google Data Analytics Certification
Additional Information
Hard Skills: Windows 10, Office 365 phone system support, desktop, mobile and laptop support, troubleshooting
Soft Skills: interpersonal skills, friendliness, teamwork
Timeline
IT Support Technician II
TDS Telephone And Data Systems
2022.07 - Current
IT Intern
Joyful Foundation
2021.09 - 2021.12
Quality Department
Bradley Corporation
2020.07 - 2020.09
Cashier
Champs Sports
2016.05 - 2022.07
Bachelor of Science - Information Science And Technology
University of Wisconsin Milwaukee
Google Data Analytics Certification
Similar Profiles
DAVIA KNIGHTDAVIA KNIGHT
Subject Matter Expert at ITELInternational - Telephone & Data Systems (TDS)Subject Matter Expert at ITELInternational - Telephone & Data Systems (TDS)
DAVID FALOLADAVID FALOLA
Senior IT Auditor at Telephone and Data Systems Inc.Senior IT Auditor at Telephone and Data Systems Inc.
Gary LynchGary Lynch
Cable Technician at Orlando Business Telephone SystemsCable Technician at Orlando Business Telephone Systems