Deonte Powell
Ft. Mill,SC
Summary
IT Analyst with expertise in network infrastructure and security from RadixBay. Demonstrated success in troubleshooting complex issues and optimizing system performance. Experienced in inventory management and logistics as a UPS Package Handler, ensuring timely deliveries. CompTIA Security+ certified with strong problem-solving and communication skills.
Overview
15
15
years of professional experience
Work History
Wheelchair Agent
Prospect Airport Services
Charlotte, NC
03.2025 - Current
- Assisted customers in selecting wheelchairs tailored to individual needs and preferences.
- Aided individuals with TSA checkpoint screenings to ensure smooth passage.
- Greeted customers, addressed inquiries, and discussed available services.
- Furnished essential information on routes, gates, and terminals to alleviate baggage concerns.
- Transported individuals requesting wheelchair service to and from specified locations.
- Helped customers board airplanes, locate seats, and stow luggage efficiently.
- Reviewed airline tickets, interpreted city codes, and processed domestic and international forms.
UPS Package Handler
UPS Freight
West Columbia, SC
01.2022 - 01.2023
- Managed inventory levels by accurately tracking incoming and outgoing packages.
- Monitored package deliveries to guarantee timely arrivals at destinations.
- Organized packages based on type, size, destination, and specifications.
- Stacked boxes onto pallets efficiently to maximize storage capacity.
IT Analyst
RadixBay
01.2021 - 01.2022
- Gained experience in databases, system security, and troubleshooting.
- Assisted clients in resolving technical challenges through problem-solving aptitude.
- Participated in project management activities.
Valet Attendant
Pan American Vacations
Myrtle Beach, SC
01.2019 - 12.2019
- Facilitated seamless customer service through greeting and assisting with luggage upon arrival.
- Coordinated daily operations with valet staff to enhance efficiency.
- Verified driver's licenses to ensure compliance prior to vehicle release.
- Strictly adhered to company safety policies at all times.
- Maintained meticulous records of customer data, including vehicle details.
- Transported customer belongings safely and promptly to designated locations.
- Dispatched tow truck requests efficiently during mechanical failures or accidents.
Student Computer Services - Lab Assistant
Coastal Carolina University
Conway, USA
01.2013 - 01.2018
- Assisted students with troubleshooting software and hardware issues.
- Installed and configured software on student computers.
- Provided support for Microsoft Office Suite and other essential programs.
Server
Joe's Crab Shack
Myrtle Beach, SC
01.2016 - 12.2016
- Delivered food orders promptly and courteously, ensuring customer satisfaction.
- Took orders accurately and in a timely manner to enhance service efficiency.
- Prepared drinks following standard recipes to maintain quality.
- Communicated effectively with kitchen staff regarding customer allergies and special requests.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Collaborated with restaurant staff to streamline operations and improve teamwork.
Soldier/Information Technology Specialist
SC Army National Guard
Florence, USA
01.2010 - 01.2016
- Installed, configured, and maintained LAN, WAN, and Internet systems.
- Monitored network availability and performed necessary maintenance.
- Conducted troubleshooting and system support to ensure smooth network operations.
- Completed Advanced Individual Training (AIT) in IT networking and security.
Education
High School Diploma -
Blythewood High School
Blythewood, SC06-2011
Some College (No Degree) -
Coastal Carolina University
100 Chanticleer Dr. E Conway, SC 29528Skills
- Network infrastructure (LAN/WAN) and security
- Windows OS and Microsoft Office
- Help desk support and troubleshooting
- Computer networking and system analysis
- SharePoint and Mac OS
- CompTIA Security certification
Additional Qualifications
- Reliable transportation and ability to travel nationwide.
- Strong problem-solving abilities and teamwork skills.
- Ability to effectively communicate technical information.
Military Service
US ArmyGraduated 2012 Ft. Gordon, Georgia
Information Technology Certification
US Army Signal Certification
SC Army National Guard 2010-2016, Florence, SC E-4 Information Technology Specialist
Accomplishments
- Kappa Sigma Fraternity
- Information Technology Certification-Ft. Gordon, GA, US Army
References
References available upon request.
Timeline
Wheelchair Agent
Prospect Airport Services
03.2025 - Current
UPS Package Handler
UPS Freight
01.2022 - 01.2023
IT Analyst
RadixBay
01.2021 - 01.2022
Valet Attendant
Pan American Vacations
01.2019 - 12.2019
Server
Joe's Crab Shack
01.2016 - 12.2016
Student Computer Services - Lab Assistant
Coastal Carolina University
01.2013 - 01.2018
Soldier/Information Technology Specialist
SC Army National Guard
01.2010 - 01.2016
High School Diploma -
Blythewood High School
Some College (No Degree) -
Coastal Carolina University
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