Deontrane L Bailey
Houston,TX
Summary
Skilled Benefits Specialist with broad experience in employee benefits administration, including health and retirement plans. Demonstrated ability to analyze complex benefits information and communicate it effectively to employees. Strong problem-solving skills, sound judgment, and decisiveness have resulted in improved efficiency and accuracy in benefits processing. Previous work shows significant impact on enhancing employee understanding of benefits packages and reducing procedural errors.
Overview
7
7
years of professional experience
Work History
Benefits Specialist
American Income Life Insurance Company
2022.12 - Current
- Analyzed financial statements to ensure accuracy of reported information regarding employee benefits.
- Provided guidance on claims processing procedures to ensure timely payments.
- Researched and resolved employee inquiries regarding benefits programs.
- Developed and maintained benefits policies and procedures manuals.
Relation Specialist
Iqor
Remote
2020.07 - 2022.12
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained accurate records of customer interactions and feedback.
- Developed and implemented specialized procedures for customer service operations.
- Reviewed documents for accuracy prior to submission or publication.
Healthcare Customer Service Representative
MD Anderson
Houston , TX
2018.02 - 2020.07
- Scheduled appointments for patients using the electronic health records system.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Education
High School Diploma -
Marton Ranch
Houston, TX2016-05
Skills
- Benefits Explanation
- Proficient in Technical Support
- Benefits interpretation
- Benefits Administration
- Time management and prioritization
- Handling denied claims
- Claims history analysis
- Pending claims follow up
- Online Chat Support
- Inbound Call Management
- Call Management
- Incoming Call Management
- Payment processing knowledge
- Credit card payment processing
- Payment Collections
- Data entry skills
Timeline
Benefits Specialist
American Income Life Insurance Company
2022.12 - Current
Relation Specialist
Iqor
2020.07 - 2022.12
Healthcare Customer Service Representative
MD Anderson
2018.02 - 2020.07
High School Diploma -
Marton Ranch
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