Deontrey Meeks
Columbus,MS
Summary
Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities.
Overview
10
10
years of professional experience
Work History
Merchandising Assistant Store Manager
Lowe's
Columbus, MS
05.2022 - Current
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Assessed areas of service concern and developed improvement plans.
- Established and maintained accurate records of purchases, pricing and payment terms.
Store Manager
Hibbett Sports
Columbus, MS
06.2016 - 05.2022
- Protected store from loss or theft by setting and enforcing clear security policies.
- Increased sales by 35% for 2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
Coach/Supervisor
DIRECTV
Starkville, MS
01.2016 - 06.2016
- Responsible for implementing WILO(Week in the Life of time management schedules)
- Prepared huddle board discussions with agents
- Shared best practices and known issues with other sites to increase awareness
- Leading Supervisor on escalation calls
- Managed 25 customer service representatives for Directv chat
- Performed performance checks as well as Variation Based Management
- Identified skills and knowledge deficiencies to up-train associates
- Managed queue(dashboard) to ensure SLA was appropriate
- Fixed time discrepancies
Coach/Supervisor
Sitel, Just Energy
Starkville, MS
06.2014 - 01.2016
- Responsible for 25 customer service representatives
- Performed 2 coaching sessions per week on reps to increase customer service
- Assisted with interviewing process of new hires
- Provided up-training for site and also vendor partners
- Met with agents on weekly basis to ensure level of performance was at company’s standards
- Provided coaching to representatives to correct their behaviors and opportunities
- Maintained vendor’s database to ensure all installations were scheduled for natural gas/electricity
- Fixed time discrepancies for agents
- Monitored agent calls to debrief in call calibration with client for quality purposes
- Administered corrective counseling for performance coaching
Coach/Supervisor
Sitel, Directv
Starkville, Ms
07.2013 - 06.2014
- Analyzed data to improve performance for campaign
- Maintained knowledge on various best industry practices and developed associated strategies
- Provided strong support for agents to improve key performance indicators
- Educated customers on policy and procedures
- Provided coaching and development
- Responsible for 18 customer service representatives
- Reset passwords and other needed tools for agents
- Financial Reporting
- Training and Quality Assurance
- Responsible for boosting team’s morale
- Prepared forecasting reports for client
- Managed queue
- Administered corrective action plans
- Administered training for client needs
- Created and administered annual performance reviews
- Improved telephone, technical, communication and customer skills through coaching and development
Education
B.S - Information Technology Systems
Mississippi State University
Starkville, MS05.2009
Skills
- Written and Verbal Communication
- Decision Making
- Practice Planning and Management
- Performance Optimization
- Individualized Coaching
- Customer Service
- Team Building
- Critical Thinking
- Maximizing profitability
- POS systems
- Systems and software programs
- Goals and performance
- Financial operations management
Accomplishments
- Built Start-up program from the ground up, with 140 customer service representatives
- Named “Coach of the Year” by the Figi's Corportation in 2012.
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
- Supervised team of 120 staff members.
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Merchandising Assistant Store Manager
Lowe's
05.2022 - Current
Store Manager
Hibbett Sports
06.2016 - 05.2022
Coach/Supervisor
DIRECTV
01.2016 - 06.2016
Coach/Supervisor
Sitel, Just Energy
06.2014 - 01.2016
Coach/Supervisor
Sitel, Directv
07.2013 - 06.2014
B.S - Information Technology Systems
Mississippi State University
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