DEONTREZ HENDERSON
Converse
Summary
Dynamic multi-unit leader with a proven track record of driving operational excellence, accelerating revenue growth, and cultivating high-performing teams within fast-paced restaurant environments. Recognized for revitalizing underperforming locations, enhancing service standards, and implementing data-driven strategies that consistently exceed company objectives. Expertise in project execution, cross-functional collaboration, community engagement, and developing leaders who achieve results. Possesses a growth-oriented mindset, strong business acumen, and a hands-on leadership style that enhances performance, fosters a positive culture, and boosts profitability.
Overview
10
10
years of professional experience
Work History
RESTAURANT LEADER
Dave's Hot Chicken
San Antonio, TX
07.2025 - Current
- Drove significant business growth, surpassing sales targets and positioning the location as a top performer in the market.
- Implemented structured training systems, leadership accountability routines, and daily operational standards that improved consistency across all shifts.
- Strengthened team engagement and retention by developing emerging leaders, recognizing high performers, and building a culture of collaboration and accountability.
- Improved guest satisfaction through hands-on coaching, service-flow adjustments, and proactive problem-solving during peak hours.
- Increased brand visibility through school partnerships, sponsorships, and community marketing initiatives that boosted traffic and strengthened local presence.
- Enhanced operational efficiency by optimizing labor, improving order accuracy, and streamlining opening/closing procedures.
- Executed promotional events and marketing campaigns that contributed to sustained weekly revenue growth.
MULTI-UNIT LEADER / RESTAURANT LEADER
Raising Cane's
San Antonio, TX
12.2023 - 07.2025
- Oversaw operations across multiple Raising Cane's locations, ensuring consistency in service, food quality, staffing, and brand standards.
- Strengthened underperforming units by implementing structured training programs, leadership development plans, and daily operational routines that improved speed of service, accuracy, and guest satisfaction.
- Supported General Managers and Shift Managers through coaching, performance evaluations, and hands-on leadership during peak business periods.
- Optimized labor and food cost across multiple stores by analyzing trends, adjusting staffing models, and improving inventory controls.
- Led cross-unit initiatives that improved operational readiness, cleanliness, and audit performance.
- Increased revenue by 30% through targeted marketing campaigns, community partnerships, and strategic business development efforts.
- Built a strong leadership pipeline by identifying high-potential employees, promoting internal talent, and reducing turnover through proactive engagement.
- Conducted regular store visits to evaluate performance, implement corrective action plans, and ensure alignment with corporate expectations.
- Enhanced brand presence through local outreach, sponsorships, and community involvement that drove traffic and strengthened customer loyalty.
DISTRICT MANAGER
Starbucks
San Antonio, TX
10.2021 - 12.2023
- Led multiple locations, ensuring operational excellence and consistent brand standards.
- Drove district growth by 40% through customer engagement, community partnerships, and strategic initiatives.
- Oversaw new store openings, managing logistics, staffing, training, and promotional launches.
- Reduced turnover by implementing proactive retention strategies and leadership development programs.
- Conducted operational audits, performance reviews, and process evaluations to drive continuous improvement.
- Collaborated with executive leadership to align district operations with long-term corporate goals.
- Enhanced customer satisfaction through regular store visits and service-quality assessments.
MULTI-UNIT GENERAL MANAGER
Spring Creek BBQ
Houston, TX
06.2018 - 09.2021
- Developed and executed strategies that increased sales and profitability across multiple locations.
- Managed budgets, staffing, training, scheduling, and contract negotiations.
- Monitored financial performance, controlled expenses, and ensured long-term organizational stability.
- Improved operational efficiency through coaching, mentoring, and system implementation.
- Led long-range planning, strategic vision, and year-over-year business growth.
- Built strong customer and supplier relationships through effective account management.
- Implemented cost control measures, optimizing food and labor expenses across locations.
- Developed strong relationships with vendors to negotiate favorable contracts, reducing supply costs for the organization.
GENERAL MANAGER
Burger King
Pensacola, FL
09.2016 - 05.2018
- Led daily operations, ensuring compliance with company standards and industry best practices.
- Reduced turnaround time by introducing new systems and workflow improvements.
- Managed cash controls, inventory accuracy, and shrinkage prevention.
- Scheduled and supervised a 30-person team based on traffic patterns and performance strengths.
- Trained and developed team members to maintain high productivity and service levels.
- Implemented strategies that increased sales and operational performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Education
Associate of Arts - Business Administration
Arizona State University
06.2028
Skills
- Strategic Planning
- Multi-Unit Operations Leadership
- Team Training & Development
- KPI Tracking & Data Analysis
- High-Volume Revenue Growth
- Performance Evaluation
- Market & Trend Research
- P&L Oversight- Labor & Food Cost Control
- Operational Improvements
- Customer Experience Optimization-
- Community & Brand Engagement
Timeline
RESTAURANT LEADER
Dave's Hot Chicken
07.2025 - Current
MULTI-UNIT LEADER / RESTAURANT LEADER
Raising Cane's
12.2023 - 07.2025
DISTRICT MANAGER
Starbucks
10.2021 - 12.2023
MULTI-UNIT GENERAL MANAGER
Spring Creek BBQ
06.2018 - 09.2021
GENERAL MANAGER
Burger King
09.2016 - 05.2018
Associate of Arts - Business Administration
Arizona State University